Call Center Agent

*Job Overview:* We are seeking a proactive Call center agent to join our team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. *Key Responsibilities:* * Answer inbound calls promptly and professionally to assist customers with inquiries, requests, or concerns. * Make outbound calls to follow up on customer issues, provide updates, or gather additional information. * Accurately document customer interactions and update records in the system. * Resolve customer complaints and escalate complex issues to the appropriate department when needed. * Maintain a courteous, empathetic, and professional approach in every customer interaction. * Stay updated on company products, services, and policies to provide accurate information. *Qualifications & Skills:* * High school diploma or equivalent * Prior experience in a call center or customer service role preferred but not required. * Excellent verbal communication, listening, and problem-solving skills. Job Types: Full-time, Contract Pay: $13.00 - $15.00 per hour Experience: * Customer service: 2 years (Required) * Call center: 2 years (Preferred) Work Location: In person