Call Center Representative

Job Overview: We are seeking a Call Center Representative to handle inbound and/or outbound customer interactions in a professional and efficient manner. This role focuses on delivering accurate information, resolving customer inquiries, and maintaining a positive customer experience while following company policies and procedures. Key Responsibilities Answer inbound and/or place outbound calls in a courteous and professional manner Assist customers with questions, requests, or basic issue resolution Document interactions accurately in internal systems Follow call flow guidelines, quality standards, and compliance requirements Meet productivity, quality, and attendance expectations Escalate complex issues to appropriate teams when necessary Qualifications High school diploma or GED required; college coursework preferred Clear verbal communication skills in English Basic computer proficiency and ability to navigate multiple systems Job Types: Full-time, Contract Pay: $13.00 - $15.00 per hour Shift: Morning shift Experience: Call center: 2 years (Preferred) Customer service: 2 years (Required) Work Location: In person