Legal Operations Manager - Paralegal
DescriptionWe are looking for an experienced Intake Director to oversee a busy intake function for a plaintiff-side practice in New York. This role focuses on strengthening team performance, improving the prospective client experience, and increasing the effectiveness of case intake processes. The ideal candidate brings strong leadership skills, sound judgment in evaluating new matters, and the ability to guide a remote team in a fast-moving legal environment.Responsibilities:- Direct the day-to-day work of a remote intake team managing a large volume of new inquiries and consultation requests.- Ensure prospective clients receive timely, compassionate, and clear communication across all intake channels.- Assess potential personal injury and medical malpractice matters to determine viability and alignment with firm criteria.- Analyze intake results by reviewing conversion trends, responsiveness, follow-up activity, and signed retainer outcomes.- Establish clear performance expectations, accountability measures, and streamlined workflows to improve departmental efficiency.- Coach and develop team members on consultative conversations, objection response techniques, and client-centered communication.- Prepare and share recurring reports on key intake indicators, including lead quality, retention progress, and call-handling effectiveness.- Partner with attorneys to arrange consultations and route suitable matters for prompt review and assignment.Requirements - At least 5 years of relevant experience in legal intake, operations, or paralegal leadership within a law firm setting.- Demonstrated success managing intake teams in a high-volume legal environment.- Background in plaintiff personal injury and/or medical malpractice matters is strongly preferred.- Experience supervising remote staff and maintaining performance across distributed teams.- Strong ability to interpret intake data, monitor operational metrics, and drive measurable improvement.- Working knowledge of case qualification, lead assessment, and the factors that influence client decision-making.- Excellent communication, leadership, and organizational skills.- Ability to perform effectively in a fast-paced setting with high standards for accountability and responsiveness.Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.2025 Robert Half. Robert Half is not a law firm and does not provide legal representation. Robert Half project lawyers do not constitute a law firm among themselves. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .