Desktop Support Engineer

C2H / Stamfordf, CT / 50-55hr / Financial ServicePosition OverviewWe are seeking a personable and technically capable Desktop Support Engineer to join our fast-paced, collaborative IT environment. This role provides high-touch, hands-on support to a diverse user base, including front-office business and trading personnel, and is critical to ensuring smooth day-to-day technology operations.The ideal candidate is customer-focused, adaptable, and comfortable working in a high-pressure, on-site environment. Experience supporting financial services or trading floor users is a plus, but strong desktop support fundamentals and a service-oriented mindset are essential.This is a full-time, primarily on-site role (Monday–Friday, 9:00 AM–6:00 PM), with the possibility of working remotely one day per week based on business needs and team schedules.Key ResponsibilitiesDeliver high-touch (“white-glove”) desktop support to 250+ on-site users, including front-office and trading personnelProvide day-to-day technical support for hardware, software, and mobile devicesRespond to support requests via walk-ups, email, instant messaging, and phone in a fast-response, user-focused environmentBuild, image, deploy, and refresh workstationsInstall, configure, and troubleshoot computer hardware, operating systems, applications, and peripheralsSupport conference room and office A/V systems, including video conferencing and presentation setups for executivesAssist with desk moves, cable management, sit/stand desk installations, and workstation/laptop setupsSupport employee onboarding and offboarding, including device provisioning, user setup, and workspace configurationAdminister user accounts and access permissions across multiple systems and applicationsPartner with infrastructure and global IT teams to resolve issues and support projectsAssist with IT initiatives, system upgrades, and technology rolloutsDocument procedures, configurations, and troubleshooting steps to support operational consistencyContribute to continuous improvement of IT support processes and user experienceQualifications2–4+ years of Desktop Support or IT Support experience in an enterprise environmentExperience supporting fast-paced users; financial services or trading floor exposure is a plusStrong customer service, communication, and interpersonal skillsHands-on experience with workstation builds, desk moves, and physical IT setupsWorking knowledge of Microsoft Windows, Microsoft 365, Active Directory, and endpoint management tools (e.g., Intune)General understanding of enterprise IT environments and end-user technology supportAbility to prioritize tasks, multitask, and remain calm in high-pressure situationsTeam-oriented, proactive, and eager to learn new technologies