Guidewire Production Support (Hartford)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Location: Hartford ,CTIt is a hybrid role in Hartford ,CTJob DescriptionGuidewire Domain Expert Production Support 1215 Years ExperienceKey ResponsibilitiesProduction Support Incident ManagementOwn L2L3 production support for Guidewire applications ensuring adherence to SLAOLA targetsLead incident triage impact analysis prioritization and resolution for functional and technofunctional issuesDrive major incident management MIM including stakeholder communication coordination bridges and resolution trackingPerform root cause analysis RCA and implement preventive actions to reduce recurring incidentsHandle production defects configuration issues integration failures batch failures and performancerelated incidentsGuidewire Functional ExpertiseProvide domain leadership on Guidewire business flows such aso Policy lifecycle quote bind issuance endorsement cancellation renewalo Claims lifecycle FNOL reserves payments recoveries subrogationo Billing lifecycle invoicing payments delinquency dunning writeoffs reversalsAnalyze business requirements and production issues and map them to Guidewire configurationbehaviorSupport troubleshooting acrosso Product model configurationo Rating underwriting rules as applicableo Billing invoicing plans payment plans delinquencydunningo Claims financials and payment processingo Workflow validation rules UI behavior and permissionsIntegration Batch Operations SupportTroubleshoot Guidewire integrations inboundoutbound includingo Messaging events web services SOAPREST middleware ESBo Document generationmanagement payment gateways downstream financeMonitor and support batch jobs scheduled processes and related data issueso Batch failures stuck work items retries and recoveriesPerform data investigation using logs queries work queues and operational dashboardsRelease Change Environment SupportSupport production deployments hotfixes and emergency releases including validation and rollback planningParticipate in change management reviews for risk assessment and production readinessEnsure environment health checks smoke testing and postrelease monitoringContinuous ImprovementIdentify patterns via incident trend analysis suggest automation opportunities and drive improvementsCreate and maintain knowledge articles KEDB SOPs support runbooks and operational playbooksContribute to operational excellence monitoring enhancements alert tuning and proactive health checksRequired Experience1215 years in IT deliverysupport with strong exposure to Guidewire InsuranceSuite production supportProven experience in L2L3 application support incidentproblem management and RCAStrong PC insurance domain knowledge BillingcenterExperience working in 24x7 oncall production support models rotational shiftsMustHave SkillsGuidewire DomainDeep functional expertise in BillingCenterStrong understanding of Guidewire entities business rules validation workflows and product model conceptsAbility to interpret production behavior and recommend configurationprocess fixesSupport OperationsHandson experience witho Incident Problem Change processes ITIL alignedo SLA tracking escalation management stakeholder commso Major incident handling and executive updatesTroubleshooting AnalysisStrong debugging ability usingo Application logs integration logs batch logso Queries and data analysis SQLo Monitoring tools Splunk DynatraceAppDynamics ELKanyThe base compensation range for this role in the posted location is: 106230 to 145000Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.It is not typical for candidates to be hired at or near the top of the posted compensation range.In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick LeaveMedical, dental, and vision coverage (or provincial healthcare coordination in Canada)Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)Life and disability insuranceEmployee assistance programsOther benefits as provided by local policy and eligibilityImportant Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.DisclaimersCapgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-lawCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.