IT Operations Manager

About Bci Bci provides financial services to individuals and corporations. We focus on being a global leader in innovations and personalized client experience and, with more than 10,500 employees, Bci is recognized as one of the best companies in which to work and develop a career. It is the third largest privately owned bank in Chile, and it has more than 300 branch offices throughout Chile and representative offices in other countries. Bci is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. Job SummaryThe role of the IT Operations Manager is to oversee the day to day activities of the IT Department, ensuring that systems,services, and infrastructure work reliably and securely. The IT Operations Manager leads initiatives related to development of network and server infrastructure ensuring that best practices and security are followed, ensures that helpdesk requests are prioritized to efficiently address any customer and or operational issues, and monitors system stability and performance to guarantee the confidentiality, availability, and integrity of all banking systems.DUTIES OF THE POSITION The duties of the position include, but are not limited to, the following: Provides guidance and direction to the team, including setting performance standards and supervises performance. Identifies the developmental needs of subordinates by coaching, mentoring, and giving constructive feedback to improve their knowledge skills. Ensures adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises Work closely with the Head of IT in executing short, medium, and long term goals and initiatives. Work with decision makers in other departments to identify, recommend, develop, implement, and support technology solutions to enhance operational efficiencies. Support and lead process enhancement initiatives Support and manage both IT and business process enhancement projects Support BCI Securities and associated projects Manage network and perimeter security Purchase hardware and software Test and evaluate new products Liaison with third party service providers Business continuity testing Coordinate mission critical services with external service providers Provide assistance to headquarters with the setup, configuration and maintenance of network infrastructure Direct the installation, setup, and administration of network operating systems Manage the configuration and oversight of storage area networks Govern the deployment and administration of virtual environments Oversee the setup and maintenance of all server hardware, workstations, and associated peripheral devices Handle the configuration and management of workstation operating systems Maintain oversight of the HelpDesk Platform to drive operational excellence Direct the comprehensive patch management strategy Supervise the vulnerability management program to ensure system security Administer and maintain critical enterprise applications and user directory services Analyze server and workstation event logs to identify and address potential issues. Identify the developmental needs of subordinates by coaching, mentoring, and giving constructive feedback to improve their knowledge skills. Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises. Provide guidance and direction to the team, including setting performance standards and supervising performance. Must provide timely and appropriate responses to requests for information and/or customer complaints or concerns and provide appropriate follow up to ensure issues are resolved Must have regular and predictable attendance and work the hours and/or shifts assigned, particularly during regular business hours, to communicate with colleagues, supervisors, and customers with whom interaction is required to accomplish and complete work assignments and meet company goals within established deadlines Must maintain courteous, professional and effective internal and external working relationships Must receive and provide clear, constructive feedback in a cooperative and professional manner Ability to understand, speak, read and write English and Spanish Assume evolving duties and responsibilities of position Work all hours required to fulfill job duties and responsibilities (including weekends, evenings and holidays as needed) Travel as required Provide coverage for other positions as requested Ability to carry and lift boxes and objects that may weigh between 10 and 25 pounds. Perform additional duties and responsibilities as assigned by management Compliance ResponsibilitiesIn the performance of their duties, all Bci - Miami Branch staff members are required to comply all state and federal regulatory and legal requirements, including the Bank Secrecy Act, the Federal Election Campaign Act of 1979, the Foreign Corrupt Practices Act, and the Bank Bribery Amendments Act. Additionally, all staff members must comply with in the Bci’s Personnel Manual and Code of Ethics and other policies of Bci which are either currently in place or which may become effective during the staff member’s employment.ComputerPRE-HIRE REQUIREMENTS FOR THIS POSITION: Operate IBM compatible servers, personal computers and terminals Ability to use VMware (or similar virtualization software) at: expert level Fluency with Microsoft Word, Microsoft Excel (or other spreadsheet programs), Microsoft PowerPoint Ability to use and manage SQL db environment Ability to use other software as follows: (1) Datapro IBS and AS400; (2) Sophos (3) Reg-Reporter; (4) Sydel Applications; (5) CheckAlt Applications; (6) Assist Software; (7) SWIFT; (8) FEDLINE Advantage; (9), OnGuard (10) Cloud Platforms - Azure/AWS (11) Firewall infrastructure - Palo Alto and F5 (12) Fresh Desk EducationBachelor’s degree or higher in Computer Science, related field or equivalent work experienceCertifications/LicensesITIL certification preferredExperienceMinimum seven years of related experience and/or training; or equivalent combination of education and experience.