Senior Analyst, Customer Journey Insights

A company is looking for a Senior Analyst, Customer Journey Insights. Key ResponsibilitiesPartner with stakeholders to understand business needs and customer experience goals Analyze and interpret customer journey data to deliver actionable recommendations Collaborate cross-functionally to implement customer experience improvementsRequired QualificationsBachelor's degree in business, customer experience, marketing, analytics, or related fields 4+ years of experience in an analyst role with proficiency in SQL and Power BI 2+ years of experience applying customer experience insights to support CX initiatives Demonstrated curiosity and knowledge of generative AI tools in analytics Familiarity with CX/Voice of Customer platforms and customer journey mapping is an asset