Customer Insights Analyst

Job Overview Customer Insights Analyst will be responsible for the design, development, maintenance, accuracy, and timely delivery of reports and analysis to meet departmental, and company needs requirements. Essential Responsibilities This position supports Customer Insights initiatives through quantitative and visualized reporting. The Analyst will provide the Customer Insights manager with critical reports and analysis focused on Customer Experience data gathered throughout the organization. The Analyst Assists in developing, generating, and distributing daily, weekly, and monthly reports as needed. Creation of intuitive charts and graphs for visual indication of weekly/monthly/quarterly trends analysis. Use analytic skills and techniques to identify trends and correlations between the Customer Experience and the business strengths, weaknesses, and opportunities. These include statistical analysis. Additional Responsibilities Ad Hoc data analysis and report creation as per business needs. Specific Knowledge, Skills, and Abilities: STATISTICAL MODELS: Hypothesis Testing, T-tests, Chi-Squared Test, Linear Regression PROGRAMMING: SQL, Python, Pandas, Gensim MACHINE LEARNING: Regression, Classification, Clustering, Topic Modeling SOFTWARE: Medallia, Stata, MicroStrategy, Excel, PowerPoint, Jupyter Notebook, Aqua Data Studio, GitHub, REPORTING: Ability to report and communicate complex issues and research findings clearly and concisely. PROJECT MAINTENANCE: The ability to effectively manage multiple projects is critical to success. Preferred Education, Experience, and Licenses: Training and experience in data science, analytics, data interpretation, and report design. Proficiency with some version of SQL is preferred.