Junior IT Technician

Job Description Entry-Level IT Technician (Onsite / Hands-On Support)Are you looking for an entry-level IT role where you can work hands-on with equipment, support real users, and build practical experience in the field? Do you enjoy fixing problems, setting up technology, and being the person people rely on when something breaks? If so, this role may be a great fit.We are a Managed Security Services Provider (MSSP) that delivers high-quality, personalized IT and security services. We're looking for an Entry-Level IT Technician to provide primarily onsite support , with some helpdesk , as part of our growing team.About the RoleThis is a boots-on-the-ground IT role . You'll spend much of your time onsite at client locations handling day-to-day IT needs, equipment setup, and user support. You'll also assist with helpdesk tickets when not onsite. You'll work alongside senior technicians, gaining hands-on experience while learning best practices in IT and security.Key ResponsibilitiesProviding onsite IT support for client offices and usersSetting up and deploying desktops, laptops, monitors, printers, and peripheralsTroubleshooting common hardware, software, and connectivity issuesAssisting users with login issues, email, Microsoft 365, and basic application supportPerforming workstation moves, adds, and changesRunning and labeling cables as neededAssisting with new user onboarding and off-boardingResponding to helpdesk tickets and providing remote support when onsite work is not requiredEscalating complex issues to senior technicians when appropriateDocumenting work performed in the ticketing systemAbout YouYou're reliable, hands-on, and comfortable working directly with users. You don't mind being onsite, carrying equipment, or handling repetitive tasks. You're eager to learn and willing to take direction.Basic knowledge of Windows and/or macOSFamiliarity with common office hardware and softwareComfortable speaking with end users and providing basic technical guidanceAble to follow processes and document workFormal education is not required — practical experience, labs, certifications, or strong interest in IT are equally valued.Helpful Skills (Nice to Have)CompTIA A+ or similar entry-level certificationExperience with Microsoft 365 user supportBasic networking knowledge (Wi-Fi, switches, IP addressing)Remote support tools and ticketing systemsPrinter and peripheral troubleshootingMobile device setup and basic supportWhy Join UsHands-on, real-world IT experienceExposure to security-focused environmentsClear path for growth into higher-level technical rolesSupport from experienced technicians and engineersWe offer continuing education opportunities and job growthBenefitsHealthcare stipend that allows you to choose the coverage and plan that best fits your needs401(k) with up to 4% employer matching after 6 months of employmentPaid training and opportunities for technical growthExposure to real-world IT and cybersecurity environmentsHands-on experience with a variety of technologies and client environmentsSupportive team culture focused on learning and developmentOne pair of Air Jordans after 6 months of employment so you can join our Sneaker Fridays traditionCompany Description Ki Security and Compliance Group is a growing hybrid managed service provider. We have created a progressive approach to the MSP model providing a dynamic & supportive environment offering the opportunity to expand skillsets.As the contracted vCIO we fully assimilate into our clients' company providing a variety of consultation services for bettering technological support and infrastructure.At Ki, every technology decision is made with the client's security and compliance first in mind. Staying true to our base drive on keeping our clients and their work secure we support a broad range of services like server management, networking, and cyber-security, among many other options.We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Company Description Ki Security and Compliance Group is a growing hybrid managed service provider. We have created a progressive approach to the MSP model providing a dynamic & supportive environment offering the opportunity to expand skillsets. \r\n\r\nAs the contracted vCIO we fully assimilate into our clients' company providing a variety of consultation services for bettering technological support and infrastructure.\r\n\r\nAt Ki, every technology decision is made with the client's security and compliance first in mind. Staying true to our base drive on keeping our clients and their work secure we support a broad range of services like server management, networking, and cyber-security, among many other options.\r\n\r\nWe are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.