Tier 2 - On-Site Support Technician

VirTech Systems is a managed service provider expanding into the Denver market, and we're hiring our first local Field Technician. This is an on-site role embedded at a client location where you'll serve as our dedicated technical presence — deploying infrastructure, resolving complex problems, and operating with a level of autonomy most IT roles don't offer.This is a ground-floor opportunity. You won't be backfilling a position or joining a crowded bench. You'll be establishing VirTech's presence in Denver from day one — with direct visibility to leadership and full ownership of the client environment you support.What You'll DoDeploy, configure, and validate switches, routers, firewalls, and wireless access points at the client siteInstall, rack, cable, and bring up server hardware, UPS systems, and supporting infrastructureOversee third-party low-voltage cabling vendors — scope validation, quality inspection, certification review, and punch list management through sign-offDiagnose and resolve complex network issues including VLAN misconfigurations, trunk/access port failures, spanning tree problems, and wired/wireless connectivity disruptionsTroubleshoot server infrastructure across Active Directory, DNS, DHCP, file services, and Windows Server rolesIdentify and remediate wireless performance issues including coverage gaps, interference, and AP configuration problemsResolve advanced end-user issues including workstation imaging, application deployment, peripheral integration, and multi-platform troubleshootingProvide remote support via RMM tools when physical access to systems is limitedMaintain accurate on-site inventory records and coordinate asset disposal with the Field Service CoordinatorPrepare equipment for disposal including secure handling of storage devices and proper labeling per company standardsDocument all work in the ticketing system — scope, findings, parts used, time entries, and follow-up actionsCreate and maintain site documentation including network diagrams, rack layouts, and equipment inventoriesWhat We're Looking ForProven hands-on experience deploying and troubleshooting network infrastructure — switches, routers, firewalls, and wireless access pointsWindows Server administration experience — Active Directory, Group Policy, DNS/DHCP, file services, and hardware rack-and-stackStrong diagnostic skills across wired and wireless environmentsExperience managing hardware inventory and asset lifecycle workflowsProficiency with RMM platforms and remote support toolsDisciplined, thorough documentation practicesAbility to operate independently with minimal supervision and consistently deliver resultsProfessional, clear communication with end users, site contacts, and remote team membersCompensation & Benefits$60,000 – $75,000 annually, based on experienceHealth insurancePaid time offAbout This RoleThis position reports to the Field Operations Manager and is based on-site at a client location in Denver, CO. You'll coordinate remotely with VirTech's support team and Field Service Coordinator while owning the day-to-day technical operations at the client site.VirTech Systems is an equal opportunity employer.