WIC Clinic Assistant

Department/Location: Delaware County WICReports To: WIC Coordinator and WIC Assistant CoordinatorClassification: Non-Exempt | Full TimeRequires: High school diploma or GED equivalentSchedule: Monday – Wednesday, 8a – 5pThursday, 10a – 7pFriday, 8a – 2pOpen Door Health Services is seeking a full-time WIC Clinic Assistant at our White River Blvd. location in Muncie, Indiana. OverviewAs a WIC Clinic Assistant, you will uphold our Mission, Vision, and Values. This position is responsible for assisting with the application and screening of WIC applicants, issuance of WIC EBT cards, and maintaining records related to clinic activities.As a Federally Qualified Health Center, Open Door Health Services provides comprehensive primary, urgent, preventive, and select specialty services and social support programs for individuals and families, regardless of their ability to pay. Our patients represent diverse backgrounds, life experiences, capacities, and orientations.LocationThis position is located at 2600 W. White River Blvd.Roles & ResponsibilitiesIn this role, you will:Provide front-desk and administrative support: answer calls, schedule/reschedule appointments, maintain files, complete reports, and assist at satellite clinics.Support WIC program operations: collect documentation, determine eligibility, take basic health measurements, and enter data into the system.Assist clients with services and resources: issue benefits, explain program rules, provide referrals (e.g., SNAP, TANF), and offer voter registration.Coordinate internally and manage tasks: communicate scheduling issues, manage supplies/inventory, and handle additional responsibilities as assigned.Emphasize strong interpersonal and professional abilities: deliver excellent customer service, communicate clearly, stay organized under pressure, adapt to changing needs, and work effectively with diverse individuals and teams.Successful candidates will: Demonstrate a commitment to ethical, inclusive, and client-centered careExhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging UniquenessBe able to react calmly in emergency situationsBe able to read, understand, and follow detailed written and oral communicationBe able to learn to use and update electronic health records and other online systemsQualificationsHigh School diploma or GED equivalent.Minimum of 1 year experience working with the public in an office setting, preferred.Bilingual, preferredAbout Open DoorFor more than 50 years, Open Door Health Services has provided friendly, expert, patient-centered care for East Central Indiana residents, with or without insurance. Services are offered at multiple locations in Muncie and Anderson, Indiana. We are strongly guided by our mission, vision, and values in all we do.Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others, and ourselves, by enhancing the communities where we live, work, and play.Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live.Values: Esteem the Team Maximize Potential Do the Right Thing Choose Compassion Encourage UniquenessOpen Door offers:An excellent benefit package covering your medical, dental, and vision needsCompetitive paySupportive team environmentPTO and vacation timeOpportunities for learning and career growthPhysical And Environmental RequirementsFrequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.Requires corrected vision and hearing to normal range or use of approved adaptive equipment.Requires standing, walking or sitting for long periods of time. Occasional bending, stretching or lifting up to 40 pounds.Requires the ability to work under stressful situations.