Customer Service Professional

General Information:Customer Support for supply chain planning and control activities. Optimize processes to ensure customer satisfaction. Analyze, calculate, and create business or functional concepts for continuous improvement of processes and procedures.Your Responsibilities:Provide exceptional customer service by supporting account amendments related to deliverable orders for our automotive clients, ensuring seamless fulfillment as a supplier.Proactively and reactively monitor both outbound and incoming shipments and orders, identifying errors and collaborating with customers to resolve issues promptly.Utilize the ERP system (SAP) to track shipments, spot discrepancies, and contribute to ongoing process improvements.Analyze processes, identify deficiencies, recommend fixes, and create recommendationsContribute to the implementation of standards and practicesContribute to improvement projects using professional scientific or technical methodsPerform focused and specialized in-depth analyses and calculationsResearch, evaluate, and validate informationAdvise management in your area of expertiseContribute to overall solutions and support team resultsPlan and oversee non-routine, multi-function projects or processesManage repetitive project or business processesCooperate responsibly with customers, contractors, or vendorsYour Qualifications:Bachelor’s degree in Supply Chain Management, Business Administration or similar 0-5+ years experince post graduation within customer service or account management or supply chain or logisticsApplicants must be authorized to work in the US without employment visa or other sponsorshipSAP or similar ERP System experince (Highly Preferred) As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.www.schaeffler.com/careersYour ContactSchaeffler Motion Tech USIlse Gonzalez