Senior Customer Service Specialist

Are you someone who thrives on solving problems, building strong customer relationships, and being the go‑to expert others rely on? Do you love working in a fast‑paced environment where no two days are the same? If so, we’d love to meet you!We’re looking for an energetic, customer‑obsessed Senior Customer Service Specialist to support our Sales team and a portfolio of key customers—while also serving as a mentor and leader within our Customer Service team.What You’ll Be DoingAs a Senior Customer Service Specialist, you’ll play a critical role in delivering a best‑in‑class customer experience from order entry to final delivery.Customer Experience & Order ManagementOwn customer orders end‑to‑end, ensuring accuracy, pricing, lead times, and on‑time deliveryProactively review open orders and communicate changes before customers have to askCreate shipping releases and manage expedited shipments when neededProcess returns, credits, samples, and pricing requests with speed and accuracyPartner closely with Sales and cross‑functional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more)CRM & Process ExcellenceMaintain customer data and contacts in Salesforce CRMCapture customer insights, interactions, and trends to drive continuous improvementEscalate and resolve system, process, or order issues—seeing them through to closureMaintain strong product and process knowledgeSenior‑Level ImpactIn this leadership‑focused role, you’ll go beyond day‑to‑day service:Lead customer meetings focused on open orders, inventory, and service performanceCreate custom reports, spreadsheets, SOPs, and training materialsAssist Sales with onboarding new customers and managing high‑level accountsLead or participate in special projects that improve customer service processes company‑wideWhat We’re Looking ForExceptional customer‑facing communication and listening skillsAction‑oriented, diplomatic, and comfortable working with urgencyPositive, patient, and team‑focused attitudeStrong problem‑solver who thrives on challengesAbility to juggle multiple priorities in a fast‑paced manufacturing environment Apply today and help us deliver outstanding experiences—one customer at a time.