Total Rewards - Health & Welfare Benefits Manager

Position SummaryHuman CapitalOur Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.Recruiting for this role ends on 6/30/2026.Work you'll doAs a Total Rewards Benefits Operate Manager, you will lead work at the intersection of H&W benefits strategy, administration operations, and enabling technology. You'll help clients and internal teams translate benefits requirements into scalable platform capabilities-understanding what leading benefits administration providers can deliver, how HCM platforms connect to those ecosystems, and what it takes to drive successful implementation and ongoing operations. This will be achieved either through use of Deloitte's proprietary BenefitIQ technology or an HCM solution as appropriate.You'll be accountable for delivering high-quality outcomes, managing teams and stakeholders, and shaping product-enabled solutions that improve member experience, administrative efficiency, and compliance-aligned execution.Key Responsibilities:Lead delivery workstreams supporting BenefitsIQ-enabled H&W programs (e.g., discovery, solution design, implementation support, optimization, operations readiness).Translate H&W benefit requirements into administration-ready designs (eligibility, enrollment, life events, evidence of insurability, deductions, billing, vendor feeds, reporting).Partner with product and delivery teams to define and refine platform features, configuration standards, and repeatable assets.Advise on end-to-end H&W administration capabilities across traditional provider platforms (e.g., enrollment experience, rules engines, eligibility, communications, carrier connectivity).Guide decisions on vendor/platform fit based on client context, administrative complexity, and operating model needs.Support operational design including SOPs, roles/responsibilities, case management, escalations, controls, and service metrics.Demonstrate a working understanding of core HCM concepts and integration patterns (e.g., worker/benefit event data, payroll deductions, file-based vs API, inbound/outbound feeds).Communicate effectively with client stakeholders (HR, Total Rewards, HRIT, Payroll, vendors) and internal leadership.Contribute to proposals, estimates, delivery plans, status reporting, and risk/issue management.Drive continuous improvement, capturing lessons learned and turning them into reusable playbooks and product backlog items.The TeamOur Insights, Innovation & Operate Offering is designed to enhance key aspects of our clients' businesses by leveraging cutting-edge technology, data, and a blend of deep technical and human expertise. We innovate and deliver creative, industry-specific solutions that streamline operations and accelerate speed-to-value.Required Qualification:Bachelor's degree6+ years of experience in health and welfare benefits administration in implementation, operations, optimization, or vendor/provider environments4+ years of experience evaluating or supporting benefits administration platform capabilities, including configuration, custom requirements, rules complexity, or vendor and carrier connectivity4+ years of experience supporting Human Capital Management platform data or payroll integrations for rewards or benefits programs, including eligibility, events, payroll deductions, or file-based exchanges4+ years of experience creating project documents, status reports, analyses, or presentations using Microsoft Excel and Microsoft PowerPoint for client, stakeholder, or leadership audiencesLimited immigration sponsorship may be availableAbility to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.Preferred Qualifications:Certification in one or more Human Resources or health and welfare disciplines, such as Certified Employee Benefit Specialist, Professional in Human Resources, Senior Professional in Human Resources, Society for Human Resource Management Certified Professional, or Society for Human Resource Management Senior Certified Professional6+ years of experience supporting or leading health and welfare benefits change initiatives across implementation, operations, or transformation programs3+ years of experience using Human Resources technology delivery methods, including Agile delivery, iterative delivery, product backlog management, or requirements traceability3+ years of experience working with 2 or more health and welfare administration providers across implementation or ongoing administration activities2+ years of experience supporting retirement administration provider processes, capabilities, or plan rules3+ years of experience using Workday or other Human Capital Management platforms in support of benefits, eligibility, life events, deductions, or integration activitiesThe wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,200-265,000.You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.Possible Locations: Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Denver, Detroit, Hartford, Houston, Indianapolis, Jacksonville, Kansas City, Las Vegas, Los Angeles, McLean, Miami, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Raleigh, Richmond, Sacramento, San Antonio, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tampa, TempeInformation for applicants with a need for accommodation:https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.htmlFor more information about Human Capital, visit our landing page at:https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-human-capital-consulting-jobs.html#HCFY26, #IIOFY26Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.Recruiting tipsFrom developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.Our people and cultureOur inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.Our purposeDeloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.Professional developmentFrom entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US CareersRequisition code: 328614Job ID 328614