Adobe AEM Librarian

Role: Adobe AEM LibrarianLocation: RemoteDuration:5+ MonthsManager seeking a detail-oriented and technically savvy Adobe AEM Librarian to manage, curate, and optimize our digital asset library within Adobe Experience Manager (AEM). This role is critical in ensuring that our creative, marketing, and technical teams have seamless access to well-organized, properly tagged, and compliant digital assets.Job Description:As part of the North American, Marketing Strategic Operations and Enablement Team, the role of Analyst, Digital Asset Management will support the Digital Asset Management in US and Canada, perform tasks related to asset ingestion, rights management, metadata integrity, end user access, training and support, and platform maintenance.ResponsibilitiesSupport day-to-day work efforts to organize and categorize all content within the DAM Process incoming assets, maintain quality control of assetsCatalogue assets, metadata management, and optimize metadataManage asset license and rights information, publish assetsManage and respond to incoming requestsProvide end user support, such as but not limited to assist with access, troubleshooting issues, training, and asset searchSupport agencies in US and CanadaLead user access management and provide monthly reportingDevelop and maintain training documentation and facilitate training sessions, both in person and virtuallyMay assist in evaluating, integrating and testing with other marketing related technologies to deliver process and productivity gainsProvide support to test system functionsSupport requirements gathering for enhancements, advocating for the users to ensure system is user-friendly and intuitiveSummary Of Day-To-Day ResponsibilitiesEnd user access management and user support for AEM Assetsa. Access troubleshootingi. Adobe Admin Console and Active Directory (i.e. basic back-end troubleshooting)ii. First line of support for end users access issues (i.e. front-end troubleshooting/tech support)b. Train users on how to use the platformi. Including update existing and creating new training documents and job aidsc. Track requests, provide reporting and analysis using tracking data to identify process improvementsd. Provide user front line user support for platform issues, answer user questionsAsset processinga. Asset ingestion (process incoming assets)b. Metadata management, including managing AEM Assets metadata schemasc. Asset expiry and removald. Pull asset use reports, provide data analysis from reports to identify platform enhancementse. Adhoc asset hygiene and maintenance workAsset searcha. Respond to asset search requestsi. Find assets, often with limited information providedAttend agile ceremonies, create and update Jira tickets, work with lead librarianSupport platform enhancement work, as assignedMust-Have Hard Skills:(must be able to demonstrate)Adobe AEM Assets or other DAM platforms experienceAdobe Admin Console / Adobe platform access management experienceActive Directory & Service Now experienceMetadata management experienceLibrary sciences or records and information management education or experienceData retention schedules and policies (experience with is preferred, knowledge only may be acceptable)Agile methodology, JIRA, and Confluence experienceMust Have Soft Skills:(must be able to demonstrate)Strong attention to detailsHigh technical acumen - learn new platforms and technical concepts quicklyIndependent thinker with strong critical thinking skills (i.e. connect cause and effect; analyze data for data informed solutions)Proactive problem solver who is forward thinking (i.e. able to assess and anticipate issues and bottlenecks)Fast learner who takes initiativeResourceful (i.e. able to find solutions to problems independently)Self-directed and takes ownership (i.e. manage own work and takes responsibility for the results; acts like an owner instead of a "cog in the machine")Self-starter who can work independently, with minimal supervisionAble to handle ambiguity and changesExcellent customer service skills (internal partners are our customers)Excellent communication skills, verbal and writtenMust haveExperience with information organization such as tagging content, metadata, and cataloguing taxonomyIntermediate knowledge of creative workflows and file formatsKnowledge of talent contracts, rights management and media usage rightsKnowledge of digital asset management platformsBasic knowledge of search engine optimization (SEO)High technical acumen, problem solving skills, flexible and self-motivatedExperience working with technology teams and developersStrong ability to multitask, prioritize, manage change and ambiguityAbility to work independently and part of a teamExcellent attention to detail, organizational, verbal and written communication skillsNice to Have ExperienceWorking with marketing teams, creative studios, and/or multimedia contentExperience in financial services or other regulated industries.Experience translating business needs into technology requirements.Experience in/or knowledge of scrum and agile methodologies, and user acceptance testing.Experience with Adobe AEM Sites and Assets, Adobe Workfront, Jira and Confluence.InternalExperience with rights management (licenses, copyrights, usage rights, release forms).Knowledge or background in information and records management and/or library sciences.Analytical and creative mindset.Knowledge of UX best practices.Education/Experience RequirementsBachelor's degree or equivalent or a combination of education and experience.Minimum 3 years' relevant experience as it relates to working with content management, digital asset management systems, or records and information management.Sound understanding of taxonomy, metadata standards and tagging required.