Technical Apprentice (ICT Level 3)

All roles/job Description/Technical Apprentice (ICT Level 3).IT Service DeskSt Pauls Square, BirminghamApprenticeshipHybridApply for this role →Ask a question01 / About Meta EagleWho you''d be joining.Meta Eagle is a fast-growing Managed IT Services Provider based in the heart of Birmingham''s Jewellery Quarter. We bring more than just technology to the table, offering a suite of IT services, products, consultancy and monitoring capabilities, all wrapped into one simple monthly model that makes sense for the businesses we serve.Founded by Lee Robinson, who brings 25 years of hands-on technical experience across corporate environments, SMEs and military service with the Royal Corps of Signals, Meta Eagle was built on a simple idea: IT should be clear, reliable, and make sense to the people using it. No jargon, no faff. Just IT that works.We work with SMEs, schools, large corporates, and other IT providers through our white-label partner programme. This is not a stuffy corporate IT department. It''s a lean, motivated, highly capable team genuinely shaking up the industry, and we''re looking for someone ready to grow with us.02 / THE OPPORTUNITYAn ICT Level 3 apprenticeship that genuinely propels your career.An exciting opportunity has arisen for a motivated and driven individual to join a new and growing IT Managed Service Provider in Birmingham''s Jewellery Quarter.You''ll join a company with a strong work and social culture, working directly alongside the co-founder. That gives you a rare insight into not just the relevant technology but also the day-to-day operations of an IT business. For the right candidate this could hugely accelerate your career.Rare opportunity to see both the technical and commercial side of an IT company, working shoulder to shoulder with the co-founder.03 / DAY TO DAYWhat you''ll actually be doing./day-to-day duties/Responding to IT-related ticketsKeeping documentation up to dateHelping to spearhead a migration of client data into a new systemSetting up new PCs and laptopsSetting up new users on internal systemsNetworking PCs to printers, scanners and other hardwareTroubleshooting and technical fault diagnostics through remote access and on-site supportAssisting with on-site projects and migrationsRemote support to assist customers with IT-related issues and queriesAdministrative tasks such as daily server, monitoring and backup checks04 / What You''ll BringThe skills and qualities we''re looking for.You don''t need to know everything on day one. The apprenticeship is there to teach you. But you''ll get the most out of it if you already have a real interest in technology and the basics below./technical skills/Understanding of Office 365 and how to install associated applicationsSome exposure to Windows Server and Active DirectoryNetworking fundamentals and what they do: LAN, WAN, WLAN, VPNUnderstanding of DNSUnderstanding of computer components and their functionsA solid grasp of troubleshooting and fault diagnosis stagesClean UK driver''s licence desirable/personal qualities/Punctual and reliableGood communicator, written and verbalComfortable with creative thinking and problem solvingA genuine team player who enjoys working with othersEager to learn, with a strong work ethic05 / Entry RequirementsWhat you need to apply.A minimum of 4 GCSEs at grade A-C (or 4-9), including English and Maths, or equivalent.06 / TRAINING & PROGRESSIONWhere this can take you.You''ll work towards the ICT Level 3 Apprenticeship Standard on the Support Technician pathway, over roughly 18 months plus the End Point Assessment./what comes next/A potential full-time position once the apprenticeship has concludedPay review on completion of the apprenticeship and good performanceThe chance to be promoted to a more senior role with additional responsibilities, if your work ethic warrants itProgression onto higher apprenticeships and further trainingWe actively encourage building a career through industry-recognised qualifications07 / THE DETAILSThe practical bits.Hours37.5 hours per week, Monday to Friday, 9:00 to 17:30 with a one-hour lunch.LocationOffice and site based, 50-54 St Paul''s Square, Birmingham, B3 1QS.Duration18 months plus End Point Assessment.LevelICT Level 3 Support Technician.Vacancies1 position available.SalaryTo be confirmed, in line with national apprenticeship rates.