Client Success Manager - Payer - Remote

Client Success Manager - Payer - RemoteDatavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format.By joining Datavant today, you're stepping onto a high‐performing, values‐driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology‐forward solutions. Datavant's diverse team brings a range of professional, educational and life experiences to realize our bold vision for healthcare.Full‐time, Remote, United StatesYou will:Lead the Datavant relationship with the customer ensuring the best possible result delivery, service and support.Manage coordination, tracking and reporting of all customer projects.Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including data integrations, coding management, engineering, sales and executive teams.Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).Own customer operations project management processes, tools, reference materials and cross‐functional usage.Monitor project status and success throughout the entire project lifecycle.Identify, analyze and resolve customer problems as they arise, coordinating escalation and resolution with sales and other internal stakeholders.Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.Identify, define and execute process improvements in line with department needs and organizational goals.Partner with the engineering team to identify, prevent and resolve software issues affecting customer projects.What you will bring to the table:3+ years project management experience.Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level.BS degree in business, technology or related field.Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.Advanced Excel skills, including vlookup and pivot tables; some knowledge of SQL queries is helpful.Excellent written and oral communication skills.Bonus points if:Professional and respectful demeanor in a relaxed work environment.Detail‐oriented, self‐starter with proven track record of execution and results.Team player with a desire to learn and take on new responsibilities in a fast‐paced, innovative environment.Advanced presentation skills; comfortable presenting to multiple audiences.Ability to establish rapport with multiple client stakeholders.Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes.Demonstrated ability to conceptualize, manage and prioritize multiple projects.>Salary Pay TransparencySalary - No Bonus/CommissionEstimated total cash compensation range for this role is $108,000 - $130,000We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high‐performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.#J-18808-Ljbffr