Client Relations Manager

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.We're seeking a hands-on, service-driven Client Relations Manager to lead a dynamic workplace services team and deliver an exceptional on-site experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys leading diverse service lines, and can build strong relationships while driving operational excellence.Key ResponsibilitiesTeam Leadership & OperationsLead, coach, and develop a team of 8 across mailroom, print/copy, reception, hospitality, and recordsOversee daily operations to ensure all service lines run efficiently and meet client expectationsFoster a collaborative, accountable team environment focused on service excellenceTalent & DevelopmentManage the full hiring process, including interviewing, onboarding, and training new team membersProvide ongoing coaching, performance feedback, and development opportunitiesClient Relationship ManagementBuild and maintain strong partnerships with the Office Manager and key client stakeholdersAct as the primary point of contact for service delivery, proactively addressing needs and identifying improvementsEvent & Workplace ExperiencePlan and execute on-site events, ensuring a high level of service and attention to detailPartner with internal teams and vendors to deliver seamless, engaging experiencesOperational Projects & Office Move SupportLead and support office-wide initiatives, including ongoing cleanup and organization effortsPlay a key role in office move preparation, coordinating logistics and ensuring a smooth transitionWhat You BringExperience managing multi-service teams within office services, hospitality, or workplace operationsBackground in law firm environments, records management, or office moves is a plusStrong leadership skills with the ability to motivate and develop teamsExcellent communication and relationship-building abilitiesHighly organized with the ability to manage multiple priorities and projectsOpensity Solutions, provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.$58,073.00 - $125,808.30