Senior Technical Business Analyst - Level IV

Role: Senior Business AnalystLocation: Charlotte, NC – Hybrid#fulltime Job Description: We are seeking an experienced Business Analyst to serve as a critical liaison between business partners, product owners, solution architects, and cross‑organizational technology teams. This individual will bring a strong business analyst mindset combined with deep technical program experience to analyse current business processes, assess technology capabilities, and translate business needs into clear, actionable requirements.The Program Manager will be embedded within an Agile Scrum team, working closely with Product Owner(s) and Development teams to define features, write high‑quality epics and user stories, document business rules, and ensure alignment between business objectives and technical solutions. This role serves as the central communication hub between business stakeholders and technology delivery teams, ensuring clarity, quality, and execution through the full SDLC. Key ResponsibilitiesAct as the primary interface between business partners, stakeholders, product owners, solution architects, and development teams to elicit, analyze, and document requirements.Analyze current processes, systems, and business models to identify gaps, risks, dependencies, and opportunities for improvement.Translate business needs into JIRA Epics, Stories, Spikes, and related artifacts, including use cases, process models, functional and technical requirements, and acceptance criteria.Work closely with Development teams to refine, estimate, and clarify story requirements, ensuring acceptance criteria are fully understood and applied.Collaborate with Product Owner(s) to evaluate features, write effective user stories, and prioritize backlog items.Participate in technical design reviews, identifying enablers, constraints, and cross‑team dependencies.Provide ongoing support to Testing teams, clarifying requirements, validating test plans and scripts, and determining whether issues represent defects or new requirements.Prepare process flows, workflows, diagrams, and illustrations (e.g., Visio) to support and complement technical documentation.Apply strong analytical skills to support risk identification and mitigation planning.Ensure compliance with Enterprise Change Management and Release Management processes.Demonstrate ownership, initiative, and accountability, providing complete follow‑through on assigned responsibilities.Support both Agile and Waterfall delivery models as required. Required QualificationsMinimum 9+ years of experience delivering technology programs, with strong emphasis on business analysis and requirements management.7+ years of practical Agile experience, working in Scrum or scaled Agile environments.Proven experience acting as a Product Owner or working closely with Product Owners to define and refine business needs.Strong experience converting business requirements into epics and user stories with clear acceptance criteria.Solid understanding of the full SDLC, with hands‑on experience in technology projects.Experience documenting detailed functional and technical requirements in JIRA, across various issue types.Strong ability to partner with developers to ensure shared understanding of requirements and delivery expectations.Excellent written and verbal communication skills, including facilitation, presentations, and technical documentation.Ability to work effectively with both technical and non‑technical stakeholders.Strong problem‑solving, conflict resolution, and analytical skills.Self‑motivated, growth‑oriented, and able to operate with minimal supervision.Strong team player with excellent time management and organizational skills.Intermediate or advanced proficiency with Microsoft Office, including Visio. Desired Qualifications / SkillsExperience with SQL and data analysis tools.Familiarity with Agile toolsets including JIRA, Confluence, and Jira Align.Exposure to Change Management practices and enterprise governance processes.Knowledge of project management principles, tools, and techniques across Waterfall and Agile methodologies.Familiarity with the Horizon toolset.Prior Bank of America experience strongly preferred.Demonstrated ability to analyze existing capabilities and contribute to technology and business strategy definition.