PIC Phone Agent - Job ID 92933

Job Description Job SummaryThis posting may be used to fill multiple vacancies.**Hybrid Eligible: ** Employees may telework up to 50% or more, depending on the position and the needs of the division. Do you enjoy helping people? Join our team and help Minnesotans find the answers they're looking for! Driver and Vehicle Services (DVS) is seeking people-focused applicants with good communication skills to join our customer service center. Minnesotans from all over the state call or email DVS with questions about their driver's license, vehicle and identification needs. You could play a key role in our organization's success in serving residents statewide. This position has the option of working from home. The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.QualificationsMinimum QualificationsDemonstrates ability, skills or experience sufficient to provide prompt and courteous customer service, to external and internal distressed customers in person, and via telephone/email, understanding their questions, assessing their needs and responding appropriately.Demonstrates problem solving skills and organizational/planning skills.Ability to communicate in English sufficiently to understand and be understood in person, e-mail/written and telephone interactions with customers. Skills must include the ability to independently compose high-level communications relaying complex divisional resolutions to a wide variety of customers.Word processing and computer utilization skills sufficient to create, edit, and finalize emails, memos, and letters, for both internal and external customers.Reading comprehension skills sufficient to review and interpret written documents such as DVS and state policies, procedures, laws and rules related to driver and vehicle services.Math skills sufficient to do basic math calculations (addition, subtraction, percentages).Preferred QualificationsPossess excellent verbal and written communication skills necessary to independently compose high-level communications relaying complex divisional resolutions to a wide variety of customers.Two years' experience in a high-volume, fast-paced multi-dimensional telecommunications center providing the highest level of customer service with the ability to continually learn, adapt and excel.Possess a working knowledge of the Microsoft Office suite of programs (i.e., Outlook, Word, Excel) with proficient technical ability to navigate, retrieve, and utilize data from a variety of electronic resources, including DVS' mainframe, E-Support, MNLARS, document management and web-based applications.Excellent Attendance.The ability to work cooperatively with individuals from diverse backgrounds and underserved communities.Physical RequirementsRequires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.Additional RequirementsThis position requires successful completion of the following:It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:Criminal historyReference checkCredit checkFingerprinting (REAL/EDL)US citizenship checkThe Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.Application DetailsHow to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.ContactIf you have questions about this position, contact Bryan Beyl at bryan.beyl@state.mn.us or 651-201-7935.To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Bryan Beyl at bryan.beyl@state.mn.us.About Public Safety Dept The Minnesota Department of Public Safety (DPS) is a diverse, complex agency dedicated to serving communities across the state. DPS has 10 public facing and four support divisions with about 2,400 dedicated employees operating programs statewide that all have one goal: Building a safer Minnesota.Working together to improve the state we love. What do Minnesota's State employees have in common? A sense of purpose in their workConnection with their coworkers and communitiesOpportunities for personal and professional growthBenefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.Your benefits may include: Paid vacation and sick leave 12 paid holidays each year Low-cost medical, dental, vision, and prescription drug plans Fertility care, including IVFDiabetes careDental and orthodontic care for adults and children 6 weeks paid leave for parents of newborn or newly adopted childrenPension plan that provides income when you retire (after working at least three years)Employer paid life insurance to provide support for your family in the event of deathShort-term and long-term disability insurance that can provide income if you are unable to work due to illness or injuryTax-free expense accounts for health, dental, and dependent care Resources that provide support and promote physical, emotional, social, and financial well-beingSupport to help you reach your career goals:Training, classes, and professional developmentFederal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)Employee Assistance Program (EAP) for work/life support:A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performanceCommon sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issuesDaily Living/Convenience Services: Chore services, home repair, trip planning, child/elder carePrograms, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. Company DescriptionWhen you bring your career to the State of Minnesota, the work you do affects the quality of life of millions of Minnesotans. From those who shape policy, to those who keep us safe, preserve our environment, or take care of our most vulnerable populations, we take our responsibilities to the public seriously. We need diverse and talented individuals – like you – to serve our great state and build a better Minnesota.Company DescriptionWhen you bring your career to the State of Minnesota, the work you do affects the quality of life of millions of Minnesotans. From those who shape policy, to those who keep us safe, preserve our environment, or take care of our most vulnerable populations, we take our responsibilities to the public seriously. We need diverse and talented individuals – like you – to serve our great state and build a better Minnesota.