IT Support Specialist

Job TypeFull-timeDescriptionJob SummaryDeSHAZO is seeking an Entry-Level IT Support Technician to join our team. This on-site role supports company employees under the direction of the IT Support Manager. While you'll be based at our headquarters, over 70% of the users you support are located across the U.S. in our manufacturing plants and service locations.This position is ideal for someone who enjoys helping people, takes pride in follow-through, and values being a dependable teammate. Technical skills can be taught, we're far more interested in your approach, mindset, and commitment to providing excellent service.Key ResponsibilitiesServe as the first point of contact for IT support requests via phone, email, and ticketing systemProvide friendly, professional, and customer-focused support to both on-site and remote usersDocument, track, and manage support tickets to ensure issues are resolved completely and on timeFollow up with users to confirm resolution and satisfactionTroubleshoot basic hardware, software, and connectivity issues with guidance and escalation as neededAssist with setting up and configuring workstations, printers, mobile devices, and other IT equipmentSupport IT asset management, including inventory tracking and equipment deploymentAssist with IT projects such as software rollouts, system upgrades, and security initiativesAssist with basic reporting, documentation, or data requests related to IT systems and operationsMaintain accurate documentation and pay close attention to details that impact user experienceWhat We're Really Looking ForHighly customer-service oriented and genuinely enjoys helping othersReliable, organized, and strong with follow-up so nothing falls through the cracksDetail-oriented and takes pride in doing things the right wayClear, patient communicator with non-technical usersComfortable asking questions and learning new systemsPositive team player who contributes to a respectful, collaborative cultureQualificationsExposure to IT support, technology, or troubleshooting through work, school, or personal experienceBasic familiarity with Windows operating systems, Microsoft 365, or general computer conceptsWillingness to learn and adapt to new tools and technologiesExperience in a customer-facing role is a strong plusNice-to-HaveExposure to ERP systems (manufacturing, finance, or operations platforms especially Sage and Epicor)Ability to generate basic reports or work with dataFamiliarity with SQL concepts or basic queryingCuriosity about how systems and data connect across the organizationWorking ConditionsOffice-based role with occasional on-site visits to other company locationsPeriodic work in manufacturing plant environmentsMust be comfortable following safety guidelines and wearing required PPEManufacturing areas may be loud, hot/cold, or dirtyMay require lifting and carrying equipment up to 50 poundsStandard business hours (7:30am-4:30pm) with some flexibility to meet support needsBenefits:Medical / Dental / Vision Insurance401(k) plan with company matchCompany-paid short-term disability insuranceLong-term disability insurance availableCompany-paid basic life insuranceEmployee Assistance ProgramAdditional life insurance options9 paid holidaysPTO programTool purchase programWeekly pay periods with direct depositCompetitive payEqual Opportunity EmployerDeSHAZO is an Equal Opportunity Employer. Minorities/Women/Protected Veterans/Disabled/Other Protected Category.DeSHAZO's Mission