Remote Customer Programs Coordinator

New Flyer is North America's heavy-duty transit bus leader and offers the most advanced product line under the Xcelsior and Xcelsior CHARGE brands. It also offers infrastructure development through NFI Infrastructure SolutionsTM, a service dedicated to providing safe, sustainable, and reliable charging and mobility solutions. Further information is available at www.newflyer.com .POSITION SUMMARYThe Customer Programs Coordinator provides essential support to the customer program management team, facilitating informed business decisions and enhancing operational performance. This role encompasses overseeing daily office operations to ensure efficiency and effectiveness in program execution.WHAT YOU WILL DO:Obtain and maintain a thorough knowledge of the Customer Programs processManage Contract Deliverable Process with cross functional groupPursue outstanding inter-departmental information and documents crucial to Customer Program Managers (CPM)Input and maintain Oracle Sales Orders for all Sales Release's (SR)Make Master Resolution List (MRL) updates for the CPM'sCreate and maintain Sales Release Change Request (SRCR) for CPM's as necessaryPrepare and obtain proper signatures for Certificates required for Customer Program ManagersFollow up on documents requiring customer approvals and signaturesArrange and participate in meetings, conferences and project team activities (including company sponsored events)Assist staff in the preparation of the Customer Packages and Pre-Production Meeting binders including Courier tasksCreate and maintain daily and weekly department metrics (MRL and Bus Business Report)Create departmental Work Instructions and maintain Customer Programs business process libraryCreate auditable financial support documentation for SRCR's as necessaryMaintain Customer Programs departmental SharePoint siteParticipate in departmental process improvement projectsAct as the departmental brand ambassadorManage and support customer funding programs such as CA HVIP and NY NYSERDAProvide general administrative support as workload demandsOther duties as assigned by the department Manager or DirectorWork within established Policies and processes to ensure goals and objectives for all regulatory and legal requirements are met, including organizational Quality, Environmental, Health and Safety programsIdentify opportunities for process improvementsThis position must commute to the facility in Anniston, Alabama as requiredWHAT YOU NEED TO BE SUCCESSFUL:Post-secondary graduate in Business Administration2-3 years in office business environment with analytical and data management experienceSharePoint and Teams capabilityAble to work with minimal supervisionMotivated to seek workplace improvementsStrong personal and departmental organizational skillsComputer skills with advanced with advanced skills in the following:WordExcelPowerPointWHY JOIN OUR TEAM:Employee social committee organizes numerous events throughout the year, including summer barbecues, holiday festivities, sporting events and tournaments, and much more.Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.OUR WHY:We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information are available at www.nfigroup.com , www.newflyer.com , www.mcicoach.com , www.arbocsv.com , www.alexander-dennis.com , www.carfaircomposites.com and www.nfi.parts .com