Technical Support Engineer: Billing Platform & API

Orb is seeking a Technical Support Engineer to join our growing team. You will oversee issues across support tiers, coordinate with Engineering, Product, and Operations, and help shape the customer experience for our platform. You will be the hub for feedback to Product, work on cross-functional tooling, and establish SLAs for response times and resolution. This role emphasizes ownership, data-driven improvements, and deep platform knowledge. J-18808-Ljbffr