General Manager

Company DescriptionGarcia's Chicago, a stunning, 300-capacity seated concert venue inspired by landmark jazz clubs, offers an elevated music and dining experience in the heart of Chicago's West Loop, the city's premier dining district. Garcia's Chicago prioritizes exceptional musical curation, artful interior design, and state-of-the-art acoustics. The food and beverage program is among the finest of any concert venue in the country.This exciting new venture is the latest from Peter Shapiro and Dayglo Presents (Brooklyn Bowl, The Capitol Theatre, Bearsville Theater) in partnership with the Jerry Garcia Estate. This venue will celebrate Jerry Garcia's eclectic artistry and heritage, drawing from his Spanish roots, his Northern Californian upbringing, and his deep connection to Jazz, Americana, and World music. Garcia's Chicago will be a welcoming space for music lovers and artists of all kinds and an innovative experience in live concert venues.Role DescriptionThe General Manager oversees the daily operations and overall success of the music venue and restaurant, ensuring a seamless guest experience across dining, bar, and live entertainment. This role manages staff, coordinates service and event logistics, maintains financial performance, and upholds safety and compliance standards. The General Manager works closely with culinary, production, and booking teams to deliver high-quality food, beverage, and programming while fostering a positive workplace culture and strong community relationships.ResponsibilitiesDevelop and define short and long-term vision and growth strategies for the Venue and establish effective measurements and accountability processes to ensure successful implementation, including setting, achieving and maintaining goals and landmarks across the Venue.Oversee the development and execution of optimal business, capital and human resources strategies to ensure the sustainability of the Venue's operations and proactively communicate such strategies to the appropriate ownership and executive teams.Develop systems and strategies to continually improve the Venue's financial performance, customer, and employee satisfaction.Ensure a maximum level of guest service and satisfaction is achieved and maintained, and internal and external customer service needs are met through various avenues, including training, survey analysis, feedback and positive re-enforcement programs.Maintain high personal involvement and visibility with ownership to develop transparent and collaborative dialogue and accessibility.Achieve financial objectives by developing and monitoring the performance of the Venue's financial operational plans/budgets, sales and marketing plans to support the overall objectives of Company, including controlling labor and expenses in all areas of Venue operations, analyzing variances and initiating corrective actions where needed.Manage the day-to-day operations of the Venue, including supervising the work schedules, plan and organize work and communicate goals, ensuring staff compliance of standards and procedures, identifying opportunities for improvement and resolve issues and managing direct reports to accomplish performance goals.Provide developmental coaching and guidance for both short-term and long-term career growth opportunities to all direct reports, including training employees, conducting planning sessions and goal setting.Supervise and execute performance reviews with direct reports, and disciplinary coachings when necessary.Develop and implement creative strategies to increase revenue.Increase group event sales revenue through effective management of sales team and create actionable and measurable sales deliverables.Ensure compliance with all applicable occupational, health and safety regulations and laws, create an environment where safety comes first, oversee safety program and assure Company's safety policies are followed.Work varying shifts, weekends, and holidays, as well as extended workdays to support business needs.Other duties and obligations as reasonably directed by Company.QualificationsProven leadership experience managing operations in a restaurant, music venue, hospitality, or entertainment setting.Strong knowledge of food & beverage service, live event operations, and guest experience standards.Demonstrated ability to lead, train, and motivate diverse teams in a fast-paced environment.Experience with budgeting, financial reporting, cost control, and revenue optimization.Excellent organizational and problem-solving skills with the ability to multitask and prioritize effectively.Working knowledge of health, safety, alcohol service, and local regulatory compliance requirements.Strong communication and interpersonal skills, with a focus on staff development and guest satisfaction.Experience coordinating events, entertainment schedules, or live performances preferred.Proficiency with POS systems, scheduling software, and basic business technology tools.Ability to work nights, weekends, and holidays in alignment with event schedules.