Sr. IVR Business Analyst

Business AnalystThe Business Analyst will work with our IVR Team for Client's Customer Engagement Team and Performing Servicing Team, as well as other Lines of Business across the Bank.Elicits requirements using interviews, data analysis, workshops, use cases, scenarios, business process analysis and task and workflow analysis.In depth analysis for purposes of mapping to Data Warehouse and source system Web Services.Validate development matches the business expectations.Understand the upstream and downstream effects of the application functionality both from the business process perspective and technology.Facilitate UAT with the Business Units.Coordinate communication between different development disciplines, IVR, Contact Center, Java, Enterprise Data Warehouse and IT Operations.Collaborate with other IT Teams and Business Units with an interest in the application updates made by the Workstream.