Associate

Associate - Property ManagementJLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.JLL shapes the future of real estate through world-class services, advisory, and technology. The Associate Property Manager role in Property Management (PM) focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships.Office location: BirminghamKey Responsibilities:Act as the main point of contact for Asset Manager on your assets and lead this relationship in a dynamic and professional manner.Receiving, progressing, and making recommendations to the Asset Manager on occupier applications for consent to alter their demised property, wayleaves, or to underlet or assign their leasehold interestEnsure tenant compliance with lease covenants and obligations, recommending remedies to breaches and managing any issues through to conclusionRespond to technical queries in regard to the lease or licencesResolving occupier matters that may influence valuation/investment considerationsWork with JLL Accounts teams to Manage financial accountability including liaison with clients and tenants to manage cashflow (charge raising, non-recoverable expenditure etc) and including working with credit control and accounts payable processes where requiredPrepare and manage service charge budgets and reconciliations, and cash flow, in accordance with RICS guidelines and client KPIs.Work with various ESG and FM teams on ESG initiatives and implementation.Alongside colleagues manage third-party suppliers' performance.Undertake regular inspections of portfolio properties and ensure high standards of presentation are met, identified issues resolved promptly and recorded as directed.Handle property in/out transitions, due diligence, and support acquisitions and disposals including liaison with 3rd parties such as solicitors.Provide relevant content for client reporting and attend client meetings as per client requirements.Understand client PMA, asset strategies, and KPIs.Support and deliver all client KPI and deliverables.Engage with occupiers to maintain high customer satisfaction.Gather intelligence on occupier business activity on behalf of client.Assisting in the delivery of customer experience initiatives across the portfolio in close liaison with Subject Matter Expert (SMEs) and service partnersWorking with third parties and other JLL teams on Major Works and other site-based projectsUnderstand relevant Health and Safety legislation and help implement compliance measures.Support annual insurance renewal processHave oversight of all insurance matters across the siteOwnership of end to end claims process.Action necessary management activities on behalf of the client and their insurers.Ensure all fee work that falls outside the PMA or is an agreed additional fee is raised and tracked accordingly to process.Play an active role in securing new business and expansion of existing client relationships.If required line manage team members to guide career progression / manage performance.Continually driving change and progress in the business to evolve with Client and market demandsProject based work (internal & external)Identify cross-selling opportunities.Investigate and remedy pre-existing property management issues.Location: Remote –Birmingham, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. 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