Help Desk/Desktop Support Analyst

Job Description Custom Software Systems, Inc. (CSS) is seeking a Help Desk/Desktop Support Analyst with strong Help Desk Support experience to serve as part of a Tier 1 organization. The successful candidate for this position is eligible to work over 40 hours a week, as required by the Shift Supervisor. The candidate should demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting HP Desktops/Laptops/Tablets and Microsoft Windows Desktop OS. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential. The candidate may be tasked to perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor. The posting below is for a 1st Shift (Wednesday – Sunday, 7:00am to 3:30pm) Help Desk position at the client’s Washington DC campus. Responsibilities Help Desk Support experience to serve as part of a Tier 1 organization. The successful candidate for this position is eligible to work over 40 hours a week, as required by the Shift Supervisor. Should demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting HP Desktops/Laptops/Tablets and Microsoft Windows Desktop OS. Interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential. Clearance Must be clearable. Citizenship US Citizenship Required Qualifications At least five (5) years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow. At least two (2) years’ experience in desktop/laptop troubleshooting or operations support. Excellent written and oral communications are required as this position will interface with clients via phone and e-mail. Demonstrated ability to concisely summarize and document client issues is required. At least five (5) years supporting Microsoft Windows 10 and 11 operating systems At least three to five 3-5 years’ experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook. Knowledge, Skills & Abilities Strong Level 1 network and VPN diagnosis and troubleshooting skills. Knowledge of iPhone or similar smart phone support. Demonstrated analytical and problem-solving skills. Strong interpersonal and communication skills who can work with people at various levels of the organization. Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook. Education BS/BA in Information Systems, Computer Science, or related field Compensation & Benefits12Wage Range: Negotiable General Benefits: Custom Software Systems, Inc. offers our employees a competitive benefits package that may include: Health insurance plans Health Savings Account (HSA) Dental Vision Long-term disability Short-term disability Basic term life insurance Supplemental term life insurance for employees, spouses, and dependents Simple IRA Parking/Commuting expense reimbursement Training/Education Company DescriptionCompany Background:Headquartered in Leesburg, Virginia, Custom Software Systems, Inc. (CSS) is a Woman-Owned (WOSB) and HUBZone certified small business. Built on a foundation of trusted client partnerships, CSS has fostered a stakeholder-centric yet disciplined approach to IT solutions development. This ensures our ability to consistently meet or exceed our customers' expectations. Benefits:CSS is a very employee oriented company knowing that well trained, professional associates are what make our company great. We offer a competitive benefits package that includes: paid holidays and paid time off; medical insurance that includes vision; dental insurance; company paid long and short-term disability and life insurance; a Simple IRA plan (similar to 401k); parking and commuter reimbursement. We also work with our employees on training and professional certification plans that benefit the employee, the client and CSS - a win-win-win strategy.Equal Opportunity Employer:CSS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CSS complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.CSS expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CSS employees to perform their expected job duties is absolutely not tolerated.Company DescriptionCompany Background: Headquartered in Leesburg, Virginia, Custom Software Systems, Inc. (CSS) is a Woman-Owned (WOSB) and HUBZone certified small business. Built on a foundation of trusted client partnerships, CSS has fostered a stakeholder-centric yet disciplined approach to IT solutions development. This ensures our ability to consistently meet or exceed our customers' expectations. Benefits: CSS is a very employee oriented company knowing that well trained, professional associates are what make our company great. We offer a competitive benefits package that includes: paid holidays and paid time off; medical insurance that includes vision; dental insurance; company paid long and short-term disability and life insurance; a Simple IRA plan (similar to 401k); parking and commuter reimbursement. We also work with our employees on training and professional certification plans that benefit the employee, the client and CSS - a win-win-win strategy. Equal Opportunity Employer: CSS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. CSS complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. CSS expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CSS employees to perform their expected job duties is absolutely not tolerated.