Director of Rooms

Caption by Hyatt Nashville Downtown is looking for an experienced Director of Rooms to join their opening team! Position Title: Director of Rooms Reports to: General Manager Departments: Front Office, Housekeeping, Security, Valet Status/Level: Executive Committee Member, Exempt FLSA Status Overview of Role: The Director of Rooms is a key role within the portfolio. You support the operations of departments within your property to drive revenue, cultivate successful leaders, and utilize your own unique talents to impact the organization on a broad scale. Who you are: The successful candidate will be a collaborative, creative and dynamic individual who understands that authenticity and an inclusive approach drive the best results. Flexibility, adaptability, and an innate sense of purpose. Driving results and the success of your teams-providing positive and helpful feedback in the moment, open to learning and growing, especially when it comes to our most amazing asset…our associates. Job Description: Assist your General Manager with the effective operations of your property. Assisting with creating meaningful and consistent experiences for our guests and associates. Job Duties and Responsibilities: Oversee the responsibilities of the Front Office Department, the Housekeeping Department, and all operational staff Promote unity and teamwork throughout all operational departments. Communicate with guests in a professional, courteous and helpful manner. Manage operational teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives. Assist with all guest disputes and work with guests to find an equitable solution for their problems. Closely monitors day-to-day operations. Adheres to staffing and budget guidelines. Assists in budgeting and monthly planning. Ensures all service standards are met and adhered to. Regularly inspects public areas and guestrooms. Facilitates consistent quality of service to exceed guest expectations. Supervises performance, attendance, appearance and conduct of staff. Maintains and manages the proper practice of standard operating procedures. Tactically works with Sales, Engineering, Housekeeping, Accounting and Reservations to maximize guest satisfaction. Reviews, coordinates and oversees guest arrivals and departures. Oversees all operational financial responsibilities. Monitors guest accounts and room inventory. Can master familiarity with the computer operating system as related to scope of position. Is educated and familiar with local and area recreational, dining, and cultural activities and attractions. Is aligned with the culture, values, goals and human resource programs of HRI and Hyatt. Attends weekly departmental meeting as necessary. Provides information and corresponds with properties as needed. Maintains a professional appearance and attitude at all times. MINIMUM REQUIREMENTS Preferred candidates will have two years of Director of Rooms level experience or 5 years of management level experience within the Room’s division in hotel or hospitality related field. Working knowledge of Hyatt Brands, Opera PMS, HotSos, i-Buy Efficient, are a plus. Position must have working knowledge of Hotel Front Office and/or Housekeeping. Spanish Speaking a plus. College degree preferred, but not required. Ability to lead a project, lead a team, public speak, effective written and oral communication skills. Experience with goal setting, staff training, and employee relations required. Knowledge, Relevant Skills, and Abilities that would make you successful in this role: Knowledge of, as well as a deeply demonstrated understanding of all aspects of Hotel Operations. Promotes a positive and collaborative culture/environment. Develops, mentors and counsels’ team in order to build morale and grow future department leaders. Present and genuine leadership approach, with the ability to be hands on and development focused. Ability to be detail oriented, deadline focused as well as ability to prioritize key functions in order to execute all functions/expectations of this role successfully. Clear and committed focus on timely, appropriate communication. Ability to deliver upon strategic and operational planning and execution. Dynamic and polished communication with all levels of an organization to include investors, key stakeholders, and ownership/management partnerships. Ability to utilize discernment and make executive decisions in accordance with the organization’s objectives and goals. HRI is an EOE M/F/D/V