Mobility Specialist

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.We Have...An award-winning technology platform, built in-house, that aligns with the future state of Global MobilityA strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and developmentA comprehensive benefits package, including a 401K matchHybrid work environment - Candidate must reside in Houston or DallasAn excellent career opportunity is currently available for aMobility Specialist local to the Aires Houston or Dallas, TX offices.This exciting opportunity is in a high growth environment where you will utilize your significant experience in customer service to facilitate the end-to-end relocation process for corporate transferees and families.Position Responsibilities:Counsels transferees on policy benefits.Coordinates household goods services and family services.Counsels and assists transferees with expense submission.Collaborates with internal teams to ensure services are delivered accurately and timely.Participates in ongoing training initiatives to stay current on new systems and processes.Required Qualifications:High School Diploma/GED required; Associate's or Bachelor's degree preferred1-2 years of relevant customer service experience providing service through the telephone and via email, preferably in the relocation industryBilingual capability (English/Spanish) preferred but not requiredAdditional Qualifications:Excellent customer service and administrative skillsComputer literacy with MS Office products, and ability to grasp proprietary softwareDemonstrated ability to manage multiple competing tasksAbility to follow policies and proceduresCan-do attitudeGenuine desire to help othersTeam oriented mindset, with a strong sense of care and urgencyDesire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.