General Manager (Phoenix)

Confidential General Manager – Transit OperationsLocation: Phoenix, ArizonaCompensation: $160,000 – $200,000 Base + Bonus + Full BenefitsWe are conducting a confidential search for a General Manager to lead large-scale fixed route transit operations in the Phoenix market.This is a high-impact executive leadership role responsible for overall operational performance, service delivery, client relationships, safety, compliance, financial management, and strategic leadership across a complex urban transit operation.The ideal candidate is a proven transit leader with strong fixed route operational expertise, large-scale leadership experience, union environment exposure, and executive-level client management skills.Key ResponsibilitiesLead day-to-day fixed route transit operations across a large, multi-facility operationEnsure safe, reliable, and efficient service deliveryOversee management teams, field operations, and workforce performanceDrive KPI accountability, operational excellence, and continuous improvement initiativesManage client relationships and maintain strong partnerships with public transit authority stakeholdersOversee budgets, P&L performance, cost controls, and financial objectivesOptimize asset utilization including scheduling, maintenance, and operational performanceEnsure compliance with federal, state, and safety regulationsLead labor relations efforts including union partnerships, grievances, and workforce developmentManage service disruptions, incident response, and operational risk managementDevelop strategic growth opportunities and improve operational efficienciesQualifications5+ years of senior leadership experience in transit operations preferredDirect fixed route transit experience requiredExperience managing fixed route or paratransit bus operations of similar size and scopeStrong preference for candidates with large-scale urban transit operations experiencePublic transit authority contract experience strongly preferredUnionized workforce leadership experience strongly preferredFull P&L ownership and budget management experienceStrong understanding of transit system regulations and operationsAbility to lead large teams and influence stakeholders at all levelsExcellent communication, presentation, and executive leadership presenceStrong client-facing leadership skillsExperience managing complex, high-volume operationsWe want someone with:Proven transit leadershipFixed route operational expertiseLarge-scale operational ownershipStrong executive presencePublic transit authority experienceUnion environment leadershipStrategic mindset with operational depthStrong client-facing communication skillsWe are not looking for:Trucking or freight backgroundsSmall-site operatorsBrokerage-heavy experienceCandidates without direct transit leadership experienceCompensation & BenefitsBase Salary: $160,000 – $200,000Bonus opportunityMedical, Dental, Vision401(k)Life InsuranceShort-Term DisabilityVoluntary Long-Term DisabilityVacation, Sick Time, and Paid HolidaysEqual Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate toThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:• The California Fair Chance Act• Los Angeles City Fair Chance Ordinance• Los Angeles County Fair Chance Ordinance for Employers• San Francisco Fair Chance Ordinance