Operations Supervisor - Founders Place
Description Join Us in Delivering an Exceptional Owner & Guest Experience at Founders Place!Bring your leadership and hospitality expertise to Founders Place as an Operations Supervisor, at a luxury property in Park City, Utah, proudly managed by East West Hospitality. This highly visible, guest-facing role supports daily operations and plays a key part in delivering exceptional owner and guest experiences through seamless coordination and on-site problem solving. We're looking for a confident, approachable leader who thrives in a high-touch environment and enjoys being hands-on and solutions-focused.The Operations Supervisor supports the Operations Manager in the daily operations of a luxury condominium property. This highly visible, guest-facing role focuses on owner relations, guest experience, and on-site problem solving, working closely with Front Desk, Housekeeping, and Engineering teams to ensure seamless operations and high service standards.What You'll DoSupport the Operations Manager in the daily oversight of property operations and service deliveryServe as a visible, on-site leader, assisting with owner and guest relations and resolving issues in real timeAct as a primary point of contact for owners and guests, ensuring timely follow-up and clear communicationCoordinate closely with Front Desk, Housekeeping, and Engineering teams to ensure smooth day-to-day operationsAssist with scheduling, coverage planning, and workload balancing across operational departmentsMonitor common areas and back-of-house spaces to ensure cleanliness, safety, and brand standards are consistently maintainedSupport arrivals, departures, move-ins, and move-outs to ensure a seamless experienceAssist with incident documentation, service recovery efforts, and operational follow-upHelp enforce property policies, procedures, and house rules in a professional and consistent mannerStep in to support frontline operations during peak periods or staffing gapsMake real-time service decisions within established guidelines and escalate higher-risk issues as appropriateWhat We're Looking ForStrong interpersonal presence with the ability to engage owners, guests, and team members in a calm, professional, and approachable mannerEmotional intelligence and composure in high-touch or high-pressure situationsA service-oriented mindset with a genuine desire to help and solve problemsClear and effective communication skills across all levelsSound judgment and the ability to balance independence with appropriate escalationA collaborative leadership style built on teamwork and influenceAccountability and follow-through, ensuring issues are fully resolvedAdaptability to shifting priorities and operational needsDiscretion and professionalism when handling sensitive mattersStart date: 06/01/2026Compensation$25-$27Employment Type: Full Time, Year Round Schedule: Varies, may include evenings, weekends, and holidaysClosing Date6/30/2026 or until filledMinimum Requirements Prior experience in hotel, resort, luxury residential, or condominium operationsDemonstrated experience supporting or supervising frontline operational teamsStrong understanding of owner and guest service standards in a high-touch environmentAbility to coordinate across departments including Front Desk, Housekeeping, and EngineeringProficiency with property management systems, scheduling tools, and basic office softwareExperience with incident reporting, service recovery documentation, and operational follow-upFamiliarity with safety protocols, emergency procedures, and basic compliance requirementsStrong organizational and time-management skills in a fast-paced environmentBenefits & Perks:Health Insurance, Dental, Vision, & Accident Insurance, Life & Pet Insurance401(K) Plan with discretionary Employer MatchWinter Wellness Bonus Paid Time Off, Paid Sick Time Career Development TrainingsCorporate Discounts with Perk SpotSabbatical Program, $500 Referral ProgramEmployee Assistance ProgramWhy East West Hospitality:At East West Hospitality our Vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We strive to cultivate and sustain an inclusive and welcoming environment in which everyone thrives and feels like they belong.Job Preview Video