Customer Account Specialist, Mus

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts. Responsible for managing a large portfolio of customer accounts through early collection support services including issuing copy invoices, dispatching direct debit mandates, and enriching the customer data. Responding effectively to inbound and outbound calls and correspondence received from B2B customers operating in the name of Intrum’s client(s) to enhance the collections process. Contacting customers via email and/or telephone in order to reach an understanding of the customers’ financial circumstances and where appropriate, setting an agreeable repayment arrangement. Listening to customers, demonstrating understanding and empathy towards their situation, responding and questioning to fully establish the customer’s circumstances. Regularly reporting on ageing and open items in AR balances, actions taken and next steps on an account by account basis (weekly/quarterly). Communicating with customers and clients in a clear and respectful manner whilst observing regulatory requirements and maintaining adherence to GDPR. Building rapport with customers’ Finance Departments and creating a positive experience to all by adhering to our culture of fair treatment and customer centricity. Being compliant at all times by ensuring that Intrum procedures are followed whilst maintaining adherence to Intrum’s governing bodies. Effective note taking – ensuring records of calls/ correspondence are complete, accurate, professional and a true reflection. Meeting and exceeding targets and SLA’s. Reporting of any suspicious activities to the Money Laundering Reporting Officer (MLRO) in line with Anti-Money laundering guidance. Attending meetings and training as required and demonstrating compliance competence via internal testing. Information Security responsibilities. Information must be actively managed in line with company policy to ensure that it is correctly located in the Company Drive and retained for the appropriate period in accordance with the retention schedule. Any other ad-hoc duties as required by Management. Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!