Field Service Engineer - Arizona

Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people.At Ascensia, our values serve as the bedrock of our organization. They guide our decisions, actions, and interactions, shaping the culture we collectively foster.Our Values include:+ Resilient Growth Mindset+ Executional Excellence+ Courageous Leadership+ Inclusive CollaborationWe believe that when we live our values authentically, both individually and as a team, we unlock our true potential and drive sustainable success.Job Title: Field Service Engineer - ArizonaWho you are: You have energy and drive in abundance, a passion for serving our customers and possess a growth mindset and love of continuous learning, with an appreciation for diverse perspectives and helping others win.Position Overview: Our values reinforce our culture of collaboration, growth mindset, and how we serve our customers.+ Whether a routine maintenance call or troubleshooting a problem and finding solutions, you will play a leading role in supporting the onsite technical needs of Epredia customers.+ In this highly autonomous role, you will spend the majority of your time with the customer, with daily travel in the field as part of a national service team. No day or week will look the same, and your work will have a direct impact on patient outcomes.Location: This is a field position with the ideal candidate located in or near the Phoenix, AZ area.What will you do:+ Provide world-class service to our customers by performing preventative and corrective maintenance for Epredia instrumentation.+ Use expert troubleshooting skills to diagnose and resolve technical issues on a variety of electromechanical instruments.+ Manage service call scheduling, parts inventory, and other administrative necessities.+ Build trust-based relationships with our customers.+ Interact with and provide feedback to internal stakeholders including technical support teams, Manufacturing, and Sales.+ Prepare periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.+ Represent Epredia in a positive, professional manner in all dealings with customers, both external and internal.Qualifications & Skills:+ 2+ years of field service experience supporting electronic, mechanical, or laboratory instrumentation preferred+ Associate degree or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Biomedical Engineering, or other scientific or technical field preferred+ Ability to travel up to 80% to customer sites, including overnight travel, based on business and customer needs+ Experience diagnosing, troubleshooting, and repairing electronic and mechanical instrumentation in laboratory, medical device, diagnostic, manufacturing, or related technical environments+ Experience reading and interpreting technical documentation, including schematics, assembly drawings, and wiring diagrams+ Experience supporting laboratory instrumentation, networked equipment, or Laboratory Information Systems (LIS) preferred+ Ability to participate in an on-call rotation schedule, including nights, weekends, and holidays, to support customer service requirements+ Ability to travel to customer sites on short notice and remain onsite as needed to complete service activities+ Ability to work extended hours, including nights, weekends, and holidays, based on customer and business needs+ Ability to carry a company-issued or personal mobile phone and be reachable during assigned on-call coverage periods+ Ability to lift and move equipment up to 50 pounds+ Valid driver's license required+ This position is not eligible for employment visa sponsorshipCompany Benefits:+ Competitive salary with overtime pay and bonus plan.+ Health and Retirement Benefits.+ Paid Holidays.+ Company car.+ Full in-house training on all products supported.The hiring range for this position is: $70,000 - $82,000 , plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. (Epredia Company) offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more.*Final agreed-upon offer will depend on several factors#LI-SJ1TO ALL RECRUITMENT AGENCIES: Ascensia does not accept unsolicited third-party resumes.Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.