Program Manager Remote (U.S.)

At 345 Global, we’re transforming how the world’s leading retailers plan, execute, and optimize their physical stores.Our cloud-native platform connects store planning, merchandising, marketing, execution, and insights - bringing everything together in one unified system. As we continue to scale with enterprise clients, we’re building out a world-class Customer Success organization to match.The OpportunityWe’re looking for an experienced Program Manager to lead strategic customer implementations and help build a high-performing Project Management function from the ground up.This is a highly visible role reporting to the SVP of Customer Success, where you’ll:Lead multiple enterprise SaaS implementations end-to-endEstablish delivery standards, governance, and best practicesBuild and mentor a team of Project Managers as we scalePartner cross-functionally with Product, Engineering, and Solutions teamsServe as a trusted advisor to executive stakeholders at top retailersWhat You’ll Bring6–8 years in program/project management, implementation, or customer success in SaaS or enterprise softwareProven experience delivering large-scale, complex implementationsStrong leadership experience (team building or mentoring PMs)Ability to balance strategic thinking with hands-on executionExcellent communication skills - comfortable engaging C-level clientsPMP certification required (Agile experience a plus)What You’ll ImpactOn-time, high-quality implementation deliveryCustomer satisfaction, adoption, and long-term successScalable processes and frameworks for a growing organizationThe growth and performance of a new Project Management teamWhy 345 Global?Shape and build a function in a fast-growing enterprise SaaS companyWork on complex, meaningful problems with global retailersJoin a high-caliber, tight-knit team with real ownershipBe part of a product with depth, scale, and real market impactLocation: Remote (U.S.)If you’re excited about leading complex programs, building teams, and driving real customer impact, we’d love to hear from you.