Assistant Store Manager

Purpose: Under the direction of the Store Manager, the Assistant Store Manager is responsible for supporting the Store Manager in the day-to-day operations of their assigned store.Position Responsibilities: Primary: Human Resources : Participates in certain aspects of the employee life cycle, including: Recruitment and selection.Orientation and training.Employee development.Hourly scheduling and payroll management.Customer Service and Satisfaction : Ensures that all policies, procedures, and employee functions are consistently followed, contributing to the highest level of customer satisfaction and growth of the store.Store Safety and Security : Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.Store Cleanliness and Upkeep : Ensures that the highest level of cleanliness is maintained inside and outside of the store at all times.Building and Equipment Maintenance : Audit the completion of preventive maintenance tasks and ensure equipment and building maintenance issues are documented appropriately, escalating significant issues to the Store Manager.Retail : Maintains a good visual presentation of retail products at all times; assist in maintaining sufficient assortment and inventory levels. Train employees in processing sales and upselling to customers.Wash/Dry/Fold : Provides a consistent quality product to the customer; audits logs for accuracy. Addresses customer concerns and issues in a timely and satisfactory manner; immediately inform Store Manager of any claims.Marketing and Promotions : Participation in and execution of promotional programs; ensures promotional procedures are being followed and documentation is accurate.Policies and Procedures : Ensure that all company policies and procedures are followed at all times.All other duties, as assigned.Position Qualifications: Knowledge/Experience: Minimum of two years retail experience is preferred.Knowledge of commercial laundry products and payment systems is a plus.Skills and Abilities: Effective communication and interpersonal skills; able to work with individuals from diverse backgrounds.Ability to manage multiple tasks at one time.Build strong customer relationships quickly.Basic computer skills, including some exposure to Microsoft Office products.Able to work a flexible work schedule, including nights and weekends.Education: High School Diploma/GED.Physical Requirements:Position involves standing for long periods of time, manual dexterity, stooping, bending, and lifting.Additional Information: Position Title: Assistant Store ManagerDepartment: Laundry StoresReports To (Title): Store ManagerReview Date: July 2018FLSA Status: Non-ExemptLocation:Varies