Area Technical Services Manager

This position is a remote role with regular travel. Ideally based in Southern Iowa or Northern MissouriWho We Are:Chore-Time is a division of CTB, Inc., a Berkshire Hathaway Company. CTB’s core purpose is Helping to Feed a Hungry World® through a number of business units that manufacture and supply systems and solutions primarily for the agricultural supply chain. Founded in 1952, Chore-Time is achieving this goal by providing Leadership Through Innovation® with the design, manufacture and marketing of equipment for poultry and egg production. Offering complete end-to-end systems for feeding, feed handling, drinking, egg handling, climate control and house management, Chore-Time is a market leader known for product performance, tailored solutions and a proven independent distribution network. To continue this strong reputation, we need talented people looking to grow their careers while working toward our global mission. We hope you’ll join us in this journey!What You Will Do:As the Area Technical Service Manager, you will provide technical support and assistance to distributors within the region for all Chore-Time equipment – ensuring exceptional customer satisfaction.What You Will Accomplish:Prepare and provide training and education for growers, integrators, and distributors on full Chore-Time product line. Provide phone and field technical support for distributors and end-users. Create and maintain product manuals, training materials, mini-seminars, or specialized schools for Chore-Time products. Support the Sales and Engineering team by conducting new production introductions, onsite training, and follow-up service. Partner with distributors to provide warranty support for CTB products. Complete all necessary documentation and reporting - ensuring all information is recorded efficiently and accurately. Attend various trade shows, events, and other networking events to support distributors and represent the Chore-Time brand.Position Requirements:Education:Bachelor’s Degree in Technical/Agriculture-related field preferred; Will also consider combination of relevant work history/coursework Experience:0-5 years of technical and customer service experience in equipment troubleshooting, diagnostics, and repair; Previous experience in Poultry or Agricultural technology and systems highly preferred Functional Skills:Exceptional customer service and public relations experience; Strong organization skills; Ability to understand circuitry and computer networking; Excellent electronics, electrical, and ventilation controls background; Solid mechanical aptitude; Detailed and analytical Technology Aptitude/Skills:Proficient with Microsoft Office; Knowledge of communications-based computer software, apps, and server installations, training, and setup skills Language Skills:Excellent verbal and written communication skills; Ability to train and influence others Leadership/Behaviors:Supportive and collaborative; Calm and even-keeled with the ability to listen to ideas and implement the best enhancements; Service-minded and a quick learner; high-energy and self-driven; Must be positive and able to conceptualize and initiate projects effectively; Flexible and adaptable; Comfortable balancing multiple and competing priorities/tasks Culture Match Behaviors:Casual, informal environment that encourages cross-functional dialogueOther Important Information:Position Salary:Salary is commensurate with proven expertise.Reports To:Technical Service Manager – North AmericaTerritory:IN, MI, IL, WI, IA, MO, MN, ND, SD, WY, MT, ID, and Western half of CanadaCore Hours:8:00am-5:00pmTypical Work Week:M-F; occasional weekendsDirect Reports:NoneTravel:Will travel approximately 3 nights/week on average within defined area/territory – Occasional visits to Canada