Customer Services Specialist {168447}

A-Line Staffing is now hiring a Customer Services Specialist in Farmington Hills, MI! The Customer Services Specialist will be working for a respected healthcare organization and has career growth potential. See additional details below. Customer Services Specialist Highlights The pay for this position is $19.00-$21.00 per hour. Monday through Friday, 7:30 am - 4:00 pm. Onsite position This position is a contract with potential for extension or conversion to FTE. Responsibilities Provide follow-up and courteous resolution to member inquiries through thorough investigations. Support corporate goals and member enrollment activities. Research and resolve service failures to improve customer experience. Educate members on policies, procedures, and product offerings. Document inquiries and track member inquiry history accurately. Ensure compliance with department and corporate standards and policies. Coordinate and assist with departmental projects and outreach activities. Requirements Course in Medical Terminology (required within six months post-employment). Associate’s Degree or four years of recent customer service experience may substitute for a degree. Benefits Available Benefits are available to full-time employees after 90 days of employment. A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates. If you are interested in this Customer Services Specialist position, APPLY, or contact kvaughn@alinestaffing.com Answer incoming customer service calls Generated from inbound customer service calls Resolving customer complaints regarding product sales to customer service problems Assisting customers with customer service related issues Provide excellent customer service and customer relations Take incoming telephone calls from customers requesting customer service Resolve customer service problems/issues Assure quality customer service to all customers Resolve customer product or service issues Handling customer issues/requests maximizing customer satisfaction Support customer orders such as new customer account Resolve customer service oriented issues Maintaining high customer retention, customer satisfaction and monitoring customer complaints in service department Verify information/answer customer inquiries Ensuring that outstanding customer service Maintain reports on customer service Improve the customer service function and customer experience Resolve customer service issues or refunds Greeting customers and assessing customer needs Provide exceptional customer service by greeting customers and assessing customer needs