Director, NA Store Facilities

This role can be located out of any Business Unit office in NA.The Director, Store Reliability is responsible for in-store equipment uptime, overall store repair & maintenance costs and store maintenance supplier accountability across North America. In addition, this role is responsible for store facility performance and KPI tracking of the store equipment repair suppliers and internal technician productivity. This role partners closely with Concept Development, Global Tech, BU Facilities and BU Merchandise Category teams for full operational success of all in-store equipment systems. The Director, Store Reliability drives collaboration and communication across a variety of internal and external stakeholders. Additionally, this role seeks BU feedback and communicates to the Facility Reliability team and overall BU network for continuous improvement on processes, procedures and accountability.ROLEPURPOSEThe Director, Store Reliability is responsible for in-store equipment uptime, overall store repair & maintenance costs and store maintenance supplier accountability across North America. In addition, this role is responsible for store facility performance and KPI tracking of the store equipment repair suppliers and internal technician productivity. This role partners closely with Concept Development, Global Tech, BU Facilities and BU Merchandise Category teams for full operational success of all in-store equipment systems. The Director, Store Reliability drives collaboration and communication across a variety of internal and external stakeholders. Additionally, this role seeks BU feedback and communicates to the Facility Reliability team and overall BU network for continuous improvement on processes, procedures and accountability.ACCOUNTABILITIESStrategy and growth development of internal technician network to include density studies, recruiting, knowledge training and safety training. Partner closely with Director, Fuel Reliability and Environmental Director for full internal tech coverage and certifications.Data analysis to identify and drive actions focused on root cause identification, improved efficiency and reducing costsDrive customer focused KPI tracking and equipment uptime to become industry best in classDevelop and implement industry leading preventative maintenance programs designed to improve uptime and extend equipment life cycles while reducing costs.Collaborates with NA Facility Reliability Team and BU Facilities team to drive store equipment, building maintenance supplier and internal tech performance KPI tracking management and accountabilityWorks closely with BU teams and Reliability teams to identify revenue-generating and revenue-preserving capital improvement projectsImproves efficiency of Facilities Team processes by evaluating system results, recommending new systems, policies and procedures; implements revisions.Ensures store equipment parts supply chain is full and ready for immediate repairs to meet performance KPIsResearch, calculate and communicate to concept development team store systems equipment total cost of ownership to include but not limited to energy usage, maintenance and supply costsPartner with Project Management team for structured project management for assigned project activities with agreed upon decision gates at appropriate times, secure understanding and buy-in ensuring effective implementation with high success ratesCreate and maintain assigned project budgets collaborating with local BU resources and category teams. Ensure store specific scope of work is clearly defined and understood by all project team members.Collaborate with our BU's identifying gaps and learnings. Document action items, coordinate solutions, set timing and communication process with Facility team members until completeReport project progress and effectively document and implement all learnings. Create alignment with all project team membersEnsure global framework standards and guidelines are clear and followedAnalyze effectiveness and performance of store systems, provide reporting and offer input for improvements; how to minimize costs and maintain quality/safety standardsFlexible with working hours and travel to support all global ways of workingOwnership of short to mid-term (1-3 years) strategy execution and operational direction in alignment with Circle K objectives.Decisions have a serious impact on the overall success or failure on area of accountabilityInteracts with executive leadership and others concerning matters of significance to Circle KEXPERIENCEExtensive experience in leadership, team building, project management and training.Strong skills in collaboration, cooperation, communication and organizationMinimum 10 years experience working in FMCG & retailExperienced with relevant Microsoft business suite software and other industry programsStrong communication skills in English, both verbally and writtenExperience working with concept design and constructionEDUCATIONBachelor's degree in business or related field preferred. Other combinations of experience and education that meet the minimum requirements may be substitutedFuel Management experienceProject Management training or competenciesDesign training or competenciesCategory Management training or competencies an assetFluent in English (oral and written)COMPETENCIESLeading and SupervisingRelating and NetworkingPersuading and InfluencingCreating and InnovatingPlanning and OrganizingDelivering results and meeting Customer ExpectationsAdapting and Responding to ChangeEntrepreneurial and Commercial ThinkingLEADERSHIP PRINCIPLESCustomer focus: Identifies and understands customer needs and puts them first in all activities and effortsCommercial mindset: Goes the extra mile to drive the commercial success of the company.Continuous improvement: Courageously moves the company forward today and into the future of retailCooperation: Supportive and positive team player and committed to company decisions and making us succeed togetherPersonal integrity: Promotes and lives the company standard of ethics, openness and valuesStrategic Execution: Understands and drives the company strategy in our organization and the marketplace#LI-WW2Circle K is an Equal Opportunity Employer.The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.Click below to review information about our company's use of the federal E-Verify program to check work eligibility:In EnglishIn Spanish