IT Support Engineer (Level 2)

Job Title: IT Support Engineer (Level 2)Company OverviewOur client is a growing managed IT services provider supporting a diverse portfolio of small to mid-sized businesses. They deliver hands-on technical support across cloud environments, end-user systems, and networking, with a strong focus on responsiveness and client experience.Role OverviewWe are looking for a Level 2 IT Support Engineer to provide high-quality technical support across a variety of client environments. This role sits at the intersection of help desk and systems support — ideal for someone who can handle both end-user issues and light system administration without heavy escalation.This is a client-facing role where communication is just as important as technical ability.What You’ll DoProvide remote and occasional on-site support for end users across multiple client environmentsTroubleshoot Windows and macOS systems, applications, and connectivity issuesAdminister and support Microsoft 365 (core responsibility):User creation, licensing, and permissionsPassword resets and access managementBasic administration within the M365 environmentSupport Google Workspace environments as neededPerform system-level tasks such as:Creating and managing user profilesJoining devices to Active Directory / Azure ADBasic system configuration and troubleshootingHandle common IT issues including:Printer setup, drivers, application issues, performance troubleshootingWork across multiple clients, managing ~8–10 tickets per dayDeliver a strong customer experience by clearly communicating technical solutions to non-technical usersWhat We’re Looking ForCore Requirements3+ years of experience in IT support, help desk, or MSP environmentsStrong hands-on experience with Microsoft 365 administration (must-have)Solid understanding of:Active Directory / Azure ADWindows environments (macOS exposure preferred)Basic networking knowledge:IP addressing, subnets, gateways (must be able to explain fundamentals)Experience troubleshooting across hardware, software, and user environmentsAbility to work independently without constant escalationPreferredExperience in a Managed Services (MSP) environmentExposure to Google WorkspaceFamiliarity with ticketing systems and remote support toolsWhat Sets You ApartStrong communication skills — able to translate technical issues into simple termsCalm, professional, and customer-focusedComfortable working across multiple clients and environmentsHonest and direct — able to clearly explain what you know (and don’t know)Why This RoleExposure to a wide range of technologies and client environmentsOpportunity to grow into more advanced systems or networking rolesCollaborative team environment with real ownership of your workCompensation & DetailsSalary: $70,000 – $80,000Schedule: Early shift 6-3pm PSTLocation: Hybrid 1-2 days/week in Glendale office