Technology and Operations - Technical Support IV

Job Title: POS Hardware & Network Support TechnicianWe are seeking a motivated, customer-focused POS Hardware & Network Support Technician to support, maintain, and troubleshoot Point-of-Sale (POS) systems and related technology. This role requires hands-on experience with POS registers, printers, monitors, EMV payment devices, and networking infrastructure. The ideal candidate is a self-starter, problem solver, and go-getter who thrives in both independent and team-oriented environments and is committed to delivering exceptional customer service.Job Responsibilities / Typical Day in the Role:Install, configure, maintain, and support POS hardware and software systems.Troubleshoot and repair: POS registers and terminals, receipt and label printers, monitors and customer-facing displays, EMV/chip and contactless payment devices, cash drawers and peripheral equipment.Diagnose and resolve network connectivity issues involving POS environments, including LAN, WAN, Wi-Fi, TCP/IP, DNS, and DHCP.Support and maintain Microsoft Dynamics 365 and/or Square POS environments.Perform hardware upgrades, replacements, and preventive maintenance.Document incidents, solutions, and system changes with business users, vendors, and internal support teams to resolve technical issues.Maintain a high level of responsiveness and professionalism when supporting critical business in off-hours support, maintenance windows, and on-call rotations as required.Work effectively in high-pressure situations to restore services and minimize downtime.Must Have Skills / Requirements:POS Hardware & Technical Troubleshooting: Hands-on experience supporting POS registers, printers, monitors, EMV payment devices, and related peripherals. Ability to diagnose and resolve hardware, software, and payment processing issues quickly. Experience with Microsoft Dynamics 365 Commerce/Retail and/or Square POS is highly desirable.Networking & Infrastructure Support: Strong understanding of networking fundamentals including TCP/IP, DHCP, DNS, VLANs, wired and wireless connectivity. Ability to troubleshoot network-related issues impacting POS systems and payment devices. Experience configuring and supporting network-connected hardware in retail or customer-facing environments.Customer Service & Independent Problem Solving: Customer-centric mindset with excellent communication and relationship-building skills. Self-starter and go-getter who takes ownership of issues and works independently with minimal supervision. Ability to perform under pressure, support off-hours operations, prioritize competing tasks, and collaborate effectively within a team environment.Nice to Have Skills / Preferred Requirements:Experience supporting Microsoft Dynamics 365 Commerce, Dynamics 365 Retail, and/or Square POS solutions is a bonus.Soft Skills: Ability to work independently with minimal supervision. Strong problem-solving, organizational, and troubleshooting skills. Strong customer service experience. Experience in retail, hospitality, entertainment, or restaurant environments. Self-starter and proactive problem solver. Go-getter attitude with a strong willingness to learn and develop new skills. Ability to work independently while contributing effectively within a team. Strong work ethic and sense of ownership. Ability to prioritize competing demands and meet deadlines. Comfortable working under pressure in fast-paced operational environments. Flexible and available to support after-hours, weekends, and critical business events when necessary.Technology Requirements:Hands-on experience with: POS registers and payment terminals, printers and peripherals, monitors and display systems, EMV payment devices, hardware deployment and troubleshooting.Strong understanding of networking fundamentals: TCP/IP, DHCP, DNS, VLANs, wireless networking.Proven ability to diagnose and resolve hardware and connectivity issues.Knowledge of payment processing technologies and PCI compliance principles.Experience with ticketing systems and remote support tools.Education / Certifications:CompTIA A+, Network+, or similar Process / Next Steps:1st round panel interview with Hiring Manager and Colleagues.Potential second round interview with Hiring Manager.Additional Notes:Sourcing in CA – Burbank Bridge Bldg. N - Bldg. 156.Full time on-site requirement. (5-days/week)EEO: \"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.\"