Manager, Data Management & Governance

Grant Thornton is seeking a Manager, Data Management & Governance to join the team. Approved office locations can be found below.The Manager, Data Management & Governance, sits within the Customer Platforms Strategy team in the Go-To-Market organization. This role is responsible for ensuring the firm's Customer Platforms data is accurate, complete, and reliable establishing the governance standards, data quality processes, and operating model that allow our commercial platforms to serve as a trustworthy foundation for client master data, pipeline reporting, and firm-wide integrations.The Customer Platforms team is the function within the Go-To-Market organization responsible for the strategy, governance, and operational performance of the firm's customer technology ecosystem. Data & Governance is a dedicated function within this team focused on making sure the data that powers our customers platforms is fit for purpose across all downstream uses, including ERP integration, growth performance reporting, and onboarding of teams joining the Grant Thornton Advisors network.This role partners closely with Platform Operations and the COE within Customer Platforms, as well as go-to-market, marketing, commercial, IT, and other relevant firm functions across the firm.Your Day to DayOwn Data Quality and IntegrityEstablish and maintain data quality standards, monitoring processes, and remediation workflows across the firm's CRMOversee the collection, preparation, and validation of data from multiple sources including acquisitions, business units, and legacy systemsManage record matching against the global client list and lead deduplication and enrichment processesIdentify and resolve data quality issues, working with Platform Operations and business stakeholders to address root causesEnsure CRM data meets the quality standards required to support ERP integration, growth performance reporting, and pipeline visibilityBuild and Run the Data Governance FunctionDefine and enforce Customer Platforms data governance policies, compliance requirements, and data standards that adheres to the firm's data governance policies and compliance requirements.Establish proactive monitoring and remediation workflows that prevent data issues before they affect downstream reportingOwn the customer platform's data governance framework ensuring it is documented, maintained, and applied consistently across the platformPartner with Platform Operations and the COE and the firm's Data Governance team to align governance practices with platform operations and enablement activityReport on data quality metrics and governance compliance to the DirectorSupport Data Integration for Onboarding and M&APartner with the COE and Platform Operations on data discovery for firms and teams joining the GT network including acquisitions, new market entries, and firm expansionsDefine data requirements and quality standards that incoming teams must meet before integration onto the global customer platformValidate and prepare incoming data for migration, ensuring records are clean, matched, and enriched before loading into the CRMMaintain data onboarding frameworks that support consistent, repeatable integration regardless of the size or complexity of the incoming teamPartner Across the FirmWork alongside go-to-market, marketing, commercial, and IT to align data standards and support cross-functional data needsServe as the subject matter expert on CRM data quality and governance in cross-functional discussionsPartner with Data Analysts on the team to coordinate data preparation, matching, and monitoring workContribute to the broader Customer Platforms roadmap by ensuring data readiness keeps pace with platform and business evolutionYou Have the Following ExperienceWhat You've Done6+ years in data management, data governance, CRM operations, or a related data-focused roleBuilt or formalized a data governance function, framework, or set of operating standardsManaged data quality processes including deduplication, enrichment, record matching, and master data managementOperated as a data owner or governance lead for a CRM platform (Dynamics 365 or equivalent)Supported M&A data integration or systems migration work, including managing data from legacy or third-party sourcesWorking knowledge of data query tools (SQL or equivalent) to investigate, validate, and audit data independentlyHands-on experience working within CRM data environments such as Microsoft Dataverse or equivalentAbility to assess and map data structures from source systems including legacy or third-party platforms against target data modelsExperience or familiarity with global data privacy requirementsWorked in or alongside professional services, financial advisory, or a similarly complex matrixed organizationWhat Sets You ApartYou understand that bad data is a business problem, not just a technical one and you know how to make that case to senior stakeholdersYou bring structure and rigor to environments where data has historically been managed informallyYou are a collaborative partner who builds trust across platform, IT, and go-to-market teamsYou can translate data complexity into clear business language without losing the substanceYou are technical enough to get into the data yourself when needed, and business-savvy enough to know when the findings matterYou are detail-oriented and accountable, you hold yourself and the work to a high standardYou are comfortable building from scratch and thrive in environments where you define what good looks likeProfessional services or financial advisory background preferredThe base salary range for this position is between $144,000 and $216,000. Placement within the pay range is at Grant Thornton's discretion, and it is based on multiple factors, including but not limited to, job-related knowledge/skills, experience, business needs, progression within the role, geographic location, and internal equity. At Grant Thornton, compensation decisions are dependent upon the facts and circumstances of each position and candidate.