Customer Service Representative Job in Andover, MA | Robert Half

Customer Service RepresentativeWe are looking for a Customer Service Representative to support client interactions and order processing for a team based in Andover, Massachusetts. This contract-to-permanent opportunity is ideal for someone who enjoys delivering responsive service, keeping records accurate, and working closely with sales partners to ensure a smooth customer experience. The right candidate brings strong communication skills, careful attention to detail, and confidence using tools such as Salesforce and Excel in a fast-paced environment.Responsibilities:Respond to inbound customer inquiries by phone and provide timely, attentive support for product, order, and account-related questions.Enter and update customer orders and related information with a high level of accuracy across business systems and spreadsheets.Partner with the sales team to coordinate customer needs, resolve issues efficiently, and help maintain strong account relationships.Manage ongoing client communication through both inbound and outbound calls to provide updates, confirm details, and support follow-up activities.Maintain organized and accurate records in Salesforce and Excel to track interactions, order activity, and customer information.Review entered data carefully to identify discrepancies, correct errors, and uphold quality standards in daily processing.Support client management activities by addressing service concerns, escalating complex matters when needed, and helping ensure customer satisfaction.