Customer Support Agent

Customer Support Agent - Full-Time (On-Site)***To be successful in this position requires proper phone skills of a traditional customer service role but also it is helpful to have mechanical aptitude.***Join Our Growing Team at Acorn Stairlifts!Acorn Stairlifts is seeking a Customer Support Agent to provide outstanding customer service and technical support to our customers. If you excel in fast-paced environments, enjoy problem-solving, and have strong communication skills, this is a great opportunity to grow your career with a leading industry company.What You'll DoServe as the primary point of contact for customer and dealer inquiriesResolve customer concerns with professionalism and empathyProvide basic technical assistance and escalate complex issuesDocument customer interactions and complete incident reportsConfirm service appointments and coordinate daily schedulingAssist customers with parts orders and service call schedulingDetermine warranty coverage and support accurate invoicing or collectionsIdentify recurring service issues and escalate when necessaryProcess RMAs and respond to voicemail and email support requestsFollow all safety, security, and company proceduresWhat We're Looking ForProficient in Microsoft Windows; strong typing skillsExcellent verbal and written communicationCustomer-focused mindset with strong listening skillsAbility to handle difficult situations with professionalismStrong analytical and troubleshooting abilitiesTeam-oriented, adaptable, and able to work in a changing environmentReliable with strong work ethic and schedule adherenceEducation & ExperienceAssociate's degree (preferred), OR2-4 years of customer support or related experience, OREquivalent combination of education and experiencePhysical & Work RequirementsAbility to occasionally lift up to 10 lbsPrimarily a desk-based role with regular sitting, speaking, and listeningModerate office noise levelReasonable accommodations availableWhat We OfferComprehensive benefits package: Medical, Dental, VisionEnrollment in company 401(k) program, with company matchCompany-paid Life Insurance + Short- and Long-Term Disability7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 yearsA supportive, energetic workplace where success is celebratedAbout Acorn Stairlifts