Area Customer Service Coordinator

Job Title: Area Customer Service CoordinatorPay Rate: $19.00/hrLocation: Multiple client sites throughout OrlandoSchedule: Monday - Friday (Schedule flexibility required)Interview Type: VirtualDress Code: Business AttireDriving Required: Yes - Multi-site positionCOVID Requirements: NonePosition OverviewWe are seeking a polished, detail-oriented, and customer-focused Area Customer Service Coordinator to support multiple law offices and corporate facilities throughout the Orlando area. This role combines administrative support, hospitality services, mail and print operations, and customer service responsibilities across various client locations. The ideal candidate will be adaptable, professional, and comfortable working in fast-paced office environments while delivering exceptional customer support.This position offers the opportunity to become a permanent employee with Ricoh after 320 successful hours worked.Key ResponsibilitiesSupport daily operations across multiple customer locationsProvide administrative support including:Calendar managementMailroom and shipping tasksPrint room and document production supportHospitality and conference room servicesOperate and support print production equipment and office technologyAssist with onboarding and cross-training team membersSupport implementation of new customer accounts and service expansionsMaintain Site Procedure Guides and ensure compliance with operational standardsPerform site inspections to ensure safety and service qualityProvide coverage for onsite staff absences, vacations, or training needsCommunicate effectively with customers and respond quickly to requestsEscalate customer concerns and assist with issue resolutionCollect operational data and assist with Monthly Operations ReviewsTravel between customer sites throughout the assigned operational areaQualificationsHigh school diploma or equivalent requiredMinimum 12 months of related work experience requiredPost-high school education preferredLegal or hospitality experience is a plusStrong customer service and communication skillsIntermediate Microsoft Office and computer skillsAbility to manage multiple priorities and adapt to changing environmentsStrong organizational and problem-solving abilitiesAbility to work independently and collaboratively in a team environmentReliable transportation requiredValid, violation-free driver's license and minimum auto insurance coverage may be required per company policyPhysical RequirementsAbility to lift up to 25-50 lbs. as neededAbility to stand, walk, bend, stretch, and move between locations throughout the dayFrequent local travel between client sites requiredSome assignments may require early morning, evening, or weekend schedule flexibilityAdditional InformationThis is a multi-site role supporting various client locations throughout the Orlando areaParking will be provided or reimbursedCandidates may be asked to report to alternate sites on short notice based on business needsWork environments may include office and warehouse settingsIdeal CandidateWe are looking for someone who is:Professional and polishedCustomer-service drivenFlexible and adaptableDetail-oriented and organizedComfortable supporting multiple locations and teamsAble to thrive in fast-paced corporate and legal office environmentsEqual Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdfWe also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.