RN Care Management Clinical Team Lead - Los Angeles, CA - Hybrid

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Clinical Team Lead will provide operational support to managers and supervisors for the assigned program. The Team lead is an individual contributor. Team lead assignments will be highly dependent on operational needs and priorities. The team leader will work closely with leaders to use data and reporting to identify and prioritize supports needed. They will act as subject matter experts for system and program support.If you are located in Southern CA, you will have the flexibility to work remotely* as you take on some tough challenges.Primary ResponsibilitiesResponsible for onboarding new teammates, provide training for the assigned work and monitor quality of work performance during the probationary periodIn collaboration with the management team will provide ongoing training to teammates identified through quality auditing where opportunities are identified to improve performance or productivityIn collaboration with the management will develop and provide training to teams for all new, updated processes and workflows. Training attendance will be documented and submitted with the Operational Support teamManage patient and provider escalations or grievances by providing research into the inquire and provide a summary to the leadership for actions neededManage health plan escalations in collaboration with the delegation oversight teamDevelopment and maintenance of all job aids that support system and processes for the assigned teamSupport for organizational realignment and change management by providing training, document updates and communicationSupport resource planning and allocation by reviewing daily assignments, shifting resource assignments when necessary to manage daily workloadsTeammate scheduling when applicableInternal messaging and communication on upcoming changes and plans for operational readiness related to membership, programs, regulations or health plan changesTechnology training and change readiness monitoring in support of system modificationsPost implementation program/process monitoring and re-training to assure quality and performance meet team goalsImplementation and monitoring of process changes needed to support CAP remediation in close collaboration with the Delegation oversight teamWorks with teams to bring forward patients for IDT collaborationMonitors team caseloads and productivity and make recommendations to leadership for workforce managementProfessional CompetenciesDemonstrate knowledge of PC applications including MS Office SuiteAbility to use written and oral communication skillsAbility to read and interpret dataSkill in writing clear, grammatically correct, easy-to-use instructional documentationAbility to identify learning needs, set goals and seek educational opportunitiesAbility to analyze problems and formulate appropriate plans, solutions and courses of actionKnowledge of age specific communication is needed with the ability to listen actively and respond to internal and external customers in a timely, competent manner both verbally and nonverballyAbility to work with frequent interruptionsAbility to establish and maintain cooperative working relationships with individuals at all levels of the organization and affiliatesAbility to maintain confidentiality of patient and all related entity business matters of the organization and its partnersAbility to manage detail and work with accuracyAbility to recognize and act appropriately in situations where patient care needs exceed medical certificationSkill in working with a team; ability to collaborate on projects with colleaguesSkill in working effectively under deadlines and changing prioritiesSkillsAll staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous, and respectful manner toward fellow employees, physicians and patientsMust relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisorIntegrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfactionPerform all duties in a manner which promotes and supports the Core Values and Mission StatementWorking knowledge of health care delivery systemsWork as an interdisciplinary team member with members, physicians, administration, staff and other managersFrequently follow written and oral instructions and complete routine tasks independentlyEnsures confidentiality of patient information following HIPAA guidelines and company policiesAttends/completes training to meet requirements of the job position and as needed or mandated by company policies and regulationsHas regular and predictable attendanceYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required QualificationsAssociate's Degree in related clinical field from an accredited collegeCurrent, unrestricted California RN license3+ years of broad-based clinical experience and an expert in their respected functionAcute inpatient experiencePreferred QualificationsBachelors DegreeSupervisory experienceProject management experienceAll employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $35.00 to $62.50 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.