Patient Contact Nurse, RN

Guest Job SeekerSign In Job Seekers EmployersHomeJobsYour ProfileResourcesResources HomeReference CheckingResume Writing ServicesCoachingHelpLoading...Job Seeker EmployerHelpLoading...Job Seekers, Welcome to AHHC Career CenterExpand Show Other JobsTitleEmployerView Full Job DescriptionDetailsPosted: UnknownLocation:Salary:Summary:Summary here.Search Browse Explore Map Your Job Matches Your Saved JobsKeywordsSearch All Locations Alabama Alaska Arizona Arkansas California Colorado Connecticut D.C. Delaware Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Canada Nationwide InternationalLocationOnly show Hybrid/Remote jobs.Active Advanced Search Filters: (Click to remove)Search FiltersUse this area to filter your search results. Each filter option allows for multiple selections.DisciplineAcademic / Research (5) Admin / Clerical (3) Advanced Practice Registered Nurses / Physician Assistants (69) Allied Health (189) Executive (10) General Nursing (681) Hospitality, Facility, Environmental Support (13) Mental Health/Social Services (42) Nursing Support (40) Operations (50) Pharmacy (13) Physicians/Surgeons (220) Psychology (2) Quality/Risk Management (2)TypeContract (1) Fellowship (0) Full Time (68) Full-time (10) Gig (0) Locum Tenens (0) Part Time (2) Part-time (4) Partnership (0) Per Diem (0) Residency (0) Temp to Full Time (0)LevelEntry Level (6) Experienced (53)Search Results: 1332 JobsRelevanceNewestDistanceCreate NotificationLoading... Please wait.Patient Contact Nurse, RNCedars SinaiLos Angeles, CaliforniaNEW! NEW!Physician (GEC Attending CLC & HPC)Veterans Affairs, Veterans Health AdministrationLexington, KentuckyNEW! NEW!Medical OncologistCommonSpirit HealthREDDING, CaliforniaNEW! NEW!Stepdown - Clinical NurseBJC HealthCareSaint Louis, MissouriNEW! NEW!RN, Registered Nurse Patient Navigator - Specialty Oncology SurgeryCHRISTUS HealthSanta Fe, New MexicoNEW! NEW!RN, Registered Nurse Patient Navigator - Specialty Oncology Surgery - PRNCHRISTUS HealthSanta Fe, New MexicoNEW! NEW!Care Manager III, Case Management - Full timeCHRISTUS HealthBeaumont, TexasNEW! NEW!Registered Nurse - Renal/MelanomaFred Hutchinson Cancer CenterSeattle, WashingtonNEW! NEW!Physician - Senior HealthSpartanburg Regional Healthcare SystemSpartanburg, South CarolinaNEW! NEW!Physician - Hematologist/OncologistVeterans Affairs, Veterans Health AdministrationRichmond, VirginiaNEW! NEW!Physical Therapist - Onc/LymphedemaDuke University Health SystemDurham, North CarolinaNEW! NEW!RN, Registered Nurse - ECC Emergency CareCHRISTUS HealthSan Marcos, TexasNEW! NEW!RN Case Manager - Case Management (ED) - Per Diem (12-hour night shifts) - Marina HospitalCedars SinaiMarina del Rey, CaliforniaNEW! NEW!Physical Therapist I - AVN, Per Diem, Sussex CountyAtlantic HealthMorristown, New JerseyNEW! NEW!Home Health Aide HHA CNAAdventHealthTavares, FloridaNEW! NEW!Registered Nurse Dialysis - HemodialysisCHRISTUS HealthSan Marcos, TexasNEW! NEW!Registered Nurse - Pain Management Palliative CareCHRISTUS HealthBeaumont, TexasNEW! NEW!RN Case Manager - Case Management (Inpatient) - Per Diem (8-hour day shifts) - Marina HospitalCedars SinaiMarina del Rey, CaliforniaNEW! NEW!TRANSITIONAL CASE MGR - WEEKEND PRNCooper University Health CareCamden, New JerseyNEW! NEW!Physician Emergency MedicineCommonSpirit HealthLITTLE FALLS, MinnesotaNEW! NEW!Registered Nurse, Progressive Care Unit, Full time Nights, TullahomaVanderbilt HealthNashville, TennesseeNEW! NEW!Registered Nurse, Freestanding ER, Full-time Nights, ClarksvilleVanderbilt HealthNashville, TennesseeNEW! NEW!Registered Nurse RN Care Manager HospiceAdventHealthAltamonte Springs, FloridaNEW! NEW!Registered Nurse - 4S Oncology - 12hr NightsCedars SinaiCaliforniaNEW! NEW!Clinical Oncology PharmacistFred Hutchinson Cancer CenterSeattle, WashingtonNEW! NEW!{"22269463":{"jobPath":"/jobs/22269463/stepdown-clinical-nurse","source":"naylor","job":"22269463","jobTitle":"Stepdown - Clinical Nurse"},"22270010":{"jobPath":"/jobs/22270010/home-health-aide-hha-cna","source":"naylor","job":"22270010","jobTitle":"Home Health Aide HHA CNA"},"22269521":{"jobPath":"/jobs/22269521/registered-nurse-dialysis-hemodialysis","source":"naylor","job":"22269521","jobTitle":"Registered Nurse Dialysis - Hemodialysis"},"22268695":{"jobPath":"/jobs/22268695/rn-case-manager-case-management-ed-per-diem-12-hour-night-shifts-marina-hospital","source":"naylor","job":"22268695","jobTitle":"RN Case Manager - Case Management (ED) - Per Diem (12-hour night shifts) - Marina Hospital"},"22270017":{"jobPath":"/jobs/22270017/registered-nurse-rn-care-manager-hospice","source":"naylor","job":"22270017","jobTitle":"Registered Nurse RN Care Manager Hospice"},"22268793":{"jobPath":"/jobs/22268793/rn-case-manager-case-management-inpatient-per-diem-8-hour-day-shifts-marina-hospital","source":"naylor","job":"22268793","jobTitle":"RN Case Manager - Case Management (Inpatient) - Per Diem (8-hour day shifts) - Marina Hospital"},"22268197":{"jobPath":"/jobs/22268197/registered-nurse-renal-melanoma","source":"naylor","job":"22268197","jobTitle":"Registered Nurse - Renal/Melanoma"},"22270416":{"jobPath":"/jobs/22270416/physician-hematologist-oncologist","source":"naylor","job":"22270416","jobTitle":"Physician - Hematologist/Oncologist"},"22268194":{"jobPath":"/jobs/22268194/clinical-oncology-pharmacist","source":"naylor","job":"22268194","jobTitle":"Clinical Oncology Pharmacist"},"22268026":{"jobPath":"/jobs/22268026/physician-senior-health","source":"naylor","job":"22268026","jobTitle":"Physician - Senior Health"},"22269159":{"jobPath":"/jobs/22269159/transitional-case-mgr-weekend-prn","source":"naylor","job":"22269159","jobTitle":"TRANSITIONAL CASE MGR - WEEKEND PRN"},"22269238":{"jobPath":"/jobs/22269238/physical-therapist-onc-lymphedema","source":"naylor","job":"22269238","jobTitle":"Physical Therapist - Onc/Lymphedema"},"22269579":{"jobPath":"/jobs/22269579/registered-nurse-pain-management-palliative-care","source":"naylor","job":"22269579","jobTitle":"Registered Nurse - Pain Management Palliative Care"},"22269712":{"jobPath":"/jobs/22269712/rn-registered-nurse-patient-navigator-specialty-oncology-surgery-prn","source":"naylor","job":"22269712","jobTitle":"RN, Registered Nurse Patient Navigator - Specialty Oncology Surgery - PRN"},"22269713":{"jobPath":"/jobs/22269713/rn-registered-nurse-patient-navigator-specialty-oncology-surgery","source":"naylor","job":"22269713","jobTitle":"RN, Registered Nurse Patient Navigator - Specialty Oncology Surgery"},"22269451":{"jobPath":"/jobs/22269451/physical-therapist-i-avn-per-diem-sussex-county","source":"naylor","job":"22269451","jobTitle":"Physical Therapist I - AVN, Per Diem, Sussex County"},"22269354":{"jobPath":"/jobs/22269354/registered-nurse-progressive-care-unit-full-time-nights-tullahoma","source":"naylor","job":"22269354","jobTitle":"Registered Nurse, Progressive Care Unit, Full time Nights, Tullahoma"},"22269630":{"jobPath":"/jobs/22269630/care-manager-iii-case-management-full-time","source":"naylor","job":"22269630","jobTitle":"Care Manager III, Case Management - Full time"},"22269279":{"jobPath":"/jobs/22269279/medical-oncologist","source":"naylor","job":"22269279","jobTitle":"Medical Oncologist"},"22270422":{"jobPath":"/jobs/22270422/physician-gec-attending-clc-hpc","source":"naylor","job":"22270422","jobTitle":"Physician (GEC Attending CLC & HPC)"},"22269707":{"jobPath":"/jobs/22269707/rn-registered-nurse-ecc-emergency-care","source":"naylor","job":"22269707","jobTitle":"RN, Registered Nurse - ECC Emergency Care"},"22268830":{"jobPath":"/jobs/22268830/patient-contact-nurse-rn","source":"naylor","job":"22268830","jobTitle":"Patient Contact Nurse, RN"},"22268554":{"jobPath":"/jobs/22268554/registered-nurse-4s-oncology-12hr-nights","source":"naylor","job":"22268554","jobTitle":"Registered Nurse - 4S Oncology - 12hr Nights"},"22269308":{"jobPath":"/jobs/22269308/physician-emergency-medicine","source":"naylor","job":"22269308","jobTitle":"Physician Emergency Medicine"},"22269309":{"jobPath":"/jobs/22269309/registered-nurse-freestanding-er-full-time-nights-clarksville","source":"naylor","job":"22269309","jobTitle":"Registered Nurse, Freestanding ER, Full-time Nights, Clarksville"}}Load MoreLoading... Please wait.Expand Show Other JobsJob Saved Save JobPatient Contact Nurse, RNCedars SinaiFacebook X LinkedIn ShareApplicationFirst NameLast NameEmail addressCaptcha / Bot Check:Copy from hereto hereClick to hear these letters.What is this?The application opened in a new tab.You may close this popup.By using this feature you agree to our Terms and Conditions and Privacy Policy.DetailsPosted: 12-May-26Location: Los Angeles, CaliforniaCategories:General NursingInternal Number: 15329Job DescriptionAlign yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation?s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company?s Workplace of the Year. This annual award recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefits package that includes health care, paid time off, and a 403(B). Join us! Discover why U.S. News & World Report has named us one of America?s Best Hospitals.What You Will Be Doing:The Patient Access Contact Center (PACC) Registered Nurse (RN) provides telephone-based nursing triage, care coordination, and patient navigation services to ensure patients receive the right care, in the right setting, at the right time. The RN uses evidence-based triage protocols, Epic Nurse Triage Encounter tools, and clinical judgment to assess patient symptoms, provide nursing guidance, and direct patients to the appropriate level of care.This remote role supports Cedars-Sinai?s centralized access model by partnering closely with PACC agents, physicians, and clinical teams to provide timely symptom assessment, clinical guidance, and coordinated patient care.Key Responsibilities:Conduct telephone-based patient triage using established evidence-based protocols and Epic Nurse Triage Encounter tools.Assess patient symptoms and acuity, provide nursing advice including home care guidance, referral to urgent care, emergency services, or specialist/primary care providers when appropriate.Respond to patient messages and clinical inquiries within established timeframes.Document triage encounters in Epic, including reason for call, protocol used, disposition, and clinical advice provided.Receive and manage warm transfers from PACC agents requiring clinical assessment through the RN queue.Manage and respond to provider in-basket messages and clinical work queues.Collaborate with PACC agents through communication tools (such as Teams chat) to facilitate smooth patient handoffs and triage routing.Provide real-time feedback and education to PACC agents to support effective patient navigation and symptom escalation processes.Communicate patient status updates and care recommendations to physicians and clinical teams.Schedule patient appointments when clinically appropriate to ensure timely access to care.Partner with primary care providers, specialists, urgent care providers, and contact center teams to ensure continuity of care.Apply clinical judgment when protocols alone are insufficient, prioritizing patient safety and escalation for high-acuity symptoms such as chest pain, stroke symptoms, or trauma.Participate in PACC huddles, RN escalation reviews, quality assurance processes, and continuous improvement initiatives to enhance the patient experience.Track outcomes using wrap-up codes and review RN daily metrics dashboards to monitor performance and support department reporting.Deliver compassionate, patient-centered communication when interacting with patients, caregivers, and care teams.Build strong working relationships with physicians, clinical staff, and contact center teams to support coordinated care delivery.Support a collaborative environment by sharing clinical expertise and assisting team members with complex cases.Demonstrate professionalism, empathy, and problem-solving skills when managing challenging patient interactions.Collaboration & Patient Experience:Deliver compassionate, patient-centered communication when interacting with patients, caregivers, and care teams.Build strong working relationships with physicians, clinical staff, and contact center teams to support coordinated care delivery.Support a collaborative environment by sharing clinical expertise and assisting team members with complex cases.Demonstrate professionalism, empathy, and problem-solving skills when managing challenging patient interactions.QualificationsRequirements:Bachelor of Science in Nursing (BSN) required. Master of Science in Nursing (MSN) preferred.Active California Registered Nurse (RN) license required.Basic Life Support (BLS) certification from American Heart Association (AHA) or American Red Cross (ARC) required.Minimum of three (3) years of nursing experience required.One (1) year of triage nursing or related clinical experience preferred.Strong clinical assessment and decision-making skills.Excellent communication and patient education abilities.Ability to manage high call volumes and competing priorities in a fast-paced environment.Proficiency with electronic health record systems such as Epic.Experience collaborating with interdisciplinary healthcare teams.Strong documentation, critical thinking, and problem-solving skills.Skills & Experience Sought:Strong medical terminology skills.Basic knowledge of ICD-10.Attention to detail, advanced problem solving and high analytic skills.Demonstrated proficiency with Microsoft Suite (Word, Excel, Outlook, etc.)Detailed knowledge of the medical record content and chart organizationDetailed knowledge of documentation and privacy regulatory standards, requiredStrong customer service and communication skills. English language proficiency, written and spoken. Bilingual preferredStrong data analysis and research skills for error corrections.Knowledge of EMR, EPIC, and hospital computer systems, such as MSOW.Why work here?Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best, most passionate employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation.Create a Job Match for Similar JobsAbout Cedars SinaiConnections working at Cedars SinaiMore Jobs from This Employerhttps://careers.ahhcnc.org/jobs/22268830/patient-contact-nurse-rnLoading. Please wait.ErrorYou do not have JavaScript Enabled on this browser. Please enable it in order to use the full functionality of our website.HelpTerms & ConditionsPrivacy Policy© Copyright 2026 Association for Home & Hospice Care of North Carolina.We use cookies so that we can remember you and understand how you use our site. If you do not agree with our use of cookies, please change the current settings found in our Cookie Policy. Otherwise, you agree to the use of the cookies as they are currently set.Copy link✓Thanks for sharing!Find any serviceAddToAnyMore…