Full Stack Engineer

Title: Lead Full Stack Engineer Engagement: Feb – June Role Overview Our client is seeking a Lead Full Stack Engineer to support a telecom and contact center modernization initiative. This role will act as the onshore technical lead, working in a hybrid capacity and coordinating closely with both the internal team and a dedicated offshore development team based in India. The primary focus is accelerating the migration from a legacy Avaya platform to NICE (CXone), enabling new 2-way SMS and converged communications capabilities under aggressive timelines. Key Responsibilities Serve as the hands-on technical lead for a fast-moving, high-visibility telecom modernization effort Drive development across front-end, back-end, and API layers, with strong DevOps awareness Lead and unblock offshore engineers; provide technical direction without heavy handholding Partner with Product and Agile PMs to iterate quickly and deliver incremental value Troubleshoot complex, production-impacting issues (“firefighting” when required) Ensure engineering execution does not become a bottleneck to program milestones Support integration of NICE CXone with downstream and legacy systems, including but not limited to IBM Z-series mainframes Maintain high standards for code quality, testing, and operational readiness Technical Environment Frontend: Angular 17, TypeScript Backend: GraphQL (Apollo Graph Router implemented at client), API development Cloud: AWS-native stack Telecom / Contact Center: NICE CXone, IVR flows, converged communications Data: Legacy data routing to support transitional architectures DevOps: CI/CD awareness, environment readiness, operational support Required Skills & Experience 8+ years of software engineering experience, including full stack development Strong hands-on experience with TypeScript (frontend andbackend development) Proven experience leading distributed/offshore engineering teams Telecom, converged communications, and/or call center platform experience strongly preferred Experience with GraphQL, APIs, and modern cloud-native architectures Comfortable operating autonomously in ambiguous, high-pressure environments Ability to ramp quickly (expected NICE CXone and GraphQL ramp ~1 week) Strong troubleshooting and problem-solving skills DevOps mindset: understands deployment, environments, and operational risks Success Metrics Initial pilot delivered by end of April (single branch) Full rollout readiness by June, avoiding Avaya renewal risk Engineering execution enables — not delays — program milestones High-quality, testable, maintainable code with minimal rework