Chief of IT and Program Operations (Hybrid)

Chief of IT and Program Operations Anticipated Starting Salary Range: $140,000 - $160,000 Starting Salary Commensurate with Qualifications and Experience The State Corporation Commissions (SCC) Health Benefit Exchange (HBE or Exchange) Division seeks a talented people leader for a Chief of IT and Program Operations position on its senior leadership team. The selected candidate for this position will collaborate to develop and then lead the implementation of strategic plans for the Exchanges IT Operations and Program Management functions, including management and oversight of mission-critical outsourced IT infrastructure and applications, ensuring system reliability, change and release management, quality assurance, performance, and data quality in compliance with state and federal regulations. The Chief of IT and Program Operations is responsible for developing comprehensive strategies connecting program activities to the organizations mission, maintaining high-quality service delivery, maintaining alignment and compliance with changes to federal and state regulations, and serving as part of the division leadership team by participating in strategic decisions and guiding the organization through frequent and rapid change. Essential Functions Leading strategic planning for next generation functionality, features, and technology Providing strategic leadership and guidance to the managers of various functional areas within the Exchange, which currently includes data analytics, IT operations, program management, and quality assurance Overseeing initiatives such as new product launches, business initiatives, and changes in technology Providing leadership and direction to foster a culture of innovation, resilience, and continuous improvement Overseeing the design, planning, and implementation of new projects, ensuring they meet identified needs and are scalable and sustainable Fostering an environment of collaboration across the various HBE teams Collaborating with the contract management staff to develop contract change requests and statements of work, ensuring compliance with contractual SLAs, and developing strategies to address supplier performance issues Actively participating as a member of the HBE leadership team and acting as a bridge between that team and HBE staff to facilitate an understanding of strategic initiatives, operational priorities, and connected thinking across the organization Building and maintaining strong relationships with HBE peers, business users, partner state and federal agencies, vendors, and other stakeholders to secure program support and alignment Preparing budget requests and other operational functions in support of the Exchange Performing related work as required #J-18808-Ljbffr