Supv Dispatch & ECC

Company: The Berkshire Gas CompanyDepartment: ProjectsJob Title: Supervisor Dispatch & ECCLocation: Pittsfield, MAWork Model: Office and FieldThe salary range for this position is dependent upon experience, ranging from $106,000 to $132,500.Job SummaryResponsible for the daily supervision and organization of assigned operations personnel in order to effectively and efficiently accomplish job tasks in line with departmental and company requirements. Supervises day to day gas operations field activities to drive greater efficiencies and performance of all dispatch and field employees.Key ResponsibilitiesSupervises and monitors the performance of both union and non-union staff including issues related to sickness, discipline and work quality to ensure work is performed efficiently and effectively.Ensures compliance with all Federal, State and Corporate regulations, policies, and procedures.Is responsible for the execution of same day dispatching of emergency and non-emergency work, planned and unplanned work while ensuring optimal productivity and customer satisfaction.Directs dispatchers to ensure proper staffing, minimize overtime, leak response and customer appointment metrics are met.Reviews construction workload and assigns to specified contractors in an efficient timely manner.Supervises the data entry of completed construction work orders as well as maintains the service cards and supporting files and documents.Processes all State permits and maintains the records for same.Participates in various safety and process improvement programs and responsible for results.Provides coverage in the field 24/7/365 on call rotation.Required QualificationsAssociate's degree in Business Administration is preferred or a high school diploma and 13 years of gas operations experience.Must be technically proficient as a gas operations dispatcher.Must have a solid working knowledge of gas field operations policies, procedures, protocols and the ability to apply them effectively.Must have a strong working knowledge of the various systems that are in use within the Dispatch office. Must have excellent oral and written communication skills.Must possess strong people skills and be capable of handling all situations in a high-pressure work environment.Must have at least five years of customer service experience including leadership experience.CompetenciesGrowth & Continuous ImprovementInitiative & ChangeFocused on ResultsCustomer Centric (internal and/or external)CommunicationCollaborationLeadership (people managers/leaders)#LI-KG1Company:THE BERKSHIRE GAS COMPANYMobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.Job Posting End Date:April-13-2026