Front Desk Admin

Front Desk AdminStatus: W-2 Full-Time Employee, Hourly, Non-Exempt Compensation: $17.00/hr, paid biweekly Hours: Monday-Friday 9a-5p; Occasional or work outside of these hours may be requested and will be paid time. Location: This is an onsite position at our Wilmington, NC officeFront Desk Admin Responsibilities:Fielding inquiries from potential clients, answering questions about services, converting client inquiries to appointments appropriate to center KPIs; determining the appropriate client-clinician match, and scheduling appointmentsAbility to listen closely, communicate clearly, and think criticallySupport and interact with clients effectively and promptly, answering phone and other outreach from clients within 24 hours.Maintain and update a database of leads and follow up with individuals who have expressed interest in counseling services.Handle registrations, communications, and materials preparation for various services including individual sessions, and occasionally couples' sessions or special eventsSupport onboarding of new clinicians to the practice according to the practice procedures, create and update procedures (SOPs) as applicable.Additional responsibilities include providing back-up for general office duties, including answering non-client phone calls, supporting other non-client scheduling, uploading paperwork, and other miscellaneous tasksAbility to abide by ethical guidelines and policies, including strict adherence to confidentiality and HIPAA guidelines.Proficient with Microsoft Office Suite and Google Suite or similar software.If remote, must be online and working during dedicated work hours.Other duties as assignedFront Desk Admin Benefits:Clarity Counseling Center, in partnership with ARC Health offers a comprehensive benefits package that includes generous paid time off, holiday pay, health insurance, 401(k) with employer match, and other great benefits for eligible employees.Front Desk Admin Requirements:Associate's Degree preferredMinimum of 2 years with relevant experience in Behavioral Health or Healthcare highly preferredPrior operations as well as group practice environment experienceIf remote, must have a dedicated workspace free from any distractions during expected work hours.Expected Skills:Confidentiality and a strong work ethicOutstanding customer service point-of-viewStrong organizational skills and attention to detailEmotional maturity, natural collaborationPositive attitude and sense of humorEnhanced problem-solving skills and initiative in addressing administrative challenges.Growth-mindedExcellent verbal and written communication skillsExperience with CPT codes and EHR systemsExperience with accounts receivablePhysical Requirements:Manual dexterity to operate office equipmentMay require long periods of sitting and standingMust have normal or corrected vision and be able to clearly communicate verbally by phone or in personAbout Clarity Counseling CenterClarity Counseling Center is a semiprivate practice with a huge culture focus, fostering an environment where play and connection are as important as the data and results we deliver. We lead with gratitude and appreciation and know you can do it alone, and exist so you don't have.Clarity Counseling Center is committed to fostering a diverse, equitable, and inclusive workplace where all individuals feel valued, respected, and supported. We believe diversity of backgrounds, experiences, and perspectives strengthens our teams and enhances the care we provide to the communities we serve.Clarity Counseling Center is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.Clarity Counseling Center is also committed to providing reasonable accommodations to qualified individuals with disabilities throughout the recruitment process. Accommodation requests may be submitted to careers@archealthpartners.com.